These online service payment terms are a contract between you and Auckland Transport. Please read them carefully. At the end you will be asked to either accept or decline these terms and conditions. You must accept these online service payment terms before you may make payments to Auckland Transport using the online service payment terms process.
Authority to accept terms
You warrant that you have the appropriate authority and power to validly accept these online service payment terms and any charged service terms and conditions applicable to the charged services which you request through this website. You agree that you are able to, and will, meet your obligations in relation to these online service payment terms and the relevant charged service terms and conditions promptly, efficiently, diligently, professionally and in accordance with any relevant laws.
You represent and warrant that you are over 18 and have legal capacity to contract in New Zealand. If you are using a credit card, you represent and warrant that the credit card is issued in your name and you will pay all charges incurred through the charged services.
Payments made by means of the online service payment process is through a secure website. However you acknowledge and agree that Internet transmissions are never entirely secure or private and that any message or information you provide through the website (including credit card information) may be read or intercepted by others. Auckland Transport will not have any liability for the interception, 'hacking' or other unauthorised access of information through the website by unauthorised third parties.
Verification of information
It is your responsibility to ensure that the transaction, credit card information, and all other details you provide in relation to your payments made through the online service payment process are correct. Auckland Transport will not have any liability for transactions which are incorrect as a result of inaccurate data or information provided by you or which is otherwise caused by factors outside of Auckland Transport's control.
Your responsibilities regarding the use of the online service payment process
You agree to use the online service payment process only for the purpose of paying Auckland Transport for the charged services or for making other payments to Auckland Transport which Auckland Transport accepts payment of through the online service payment process. You agree not to use the online service payment process for any improper, injurious, offensive or unlawful purposes.
You agree not to damage or disrupt the online service payment process. You are responsible for making your own assessment of the suitability of the online service payment process for achieving your purposes. You are responsible for providing all technology, hardware, software and telecommunication facilities in order to access and use the charged services.
Auckland Transport's responsibilities regarding the online service payment process
Auckland Transport cannot warrant that the online service payment process, and/or your use of the online service payment process, will be faultless, immediate, continuous and virus-free, nor that information provided through the online service payment process will be complete, accurate or up-to-date. Auckland Transport will endeavour, however, to ensure the online service payment process is available at all times.
Auckland Transport reserves the right to alter, suspend or terminate the online service payment process temporarily or permanently at any time.
Auckland Transport's liability
To the extent permitted by law:
- Except as expressly set out in these online service payment terms, warranties, representations or guarantees (whether express, implied or statutory) in relation to the online service payment process are excluded, including, without limit, any warranty of fitness for any particular purpose; and
- Auckland Transport will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind suffered or incurred by you in connection to the online service payment process.
Subject to the provisions of this clause, if for any reason Auckland Transport is held to be liable to you in relation to this online service payment process, the total extent of Auckland Transport's liability will to the extent permitted by law be limited to:
- In connection with a charged service, the fees payable by you for that charged service; and
- In connection with any other use of the online service payment process $100.
If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded or limited by the above. If you are using this website or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply.
The exclusions and limits set out in these online service payment terms will also operate for the benefit of Auckland Transport’s relevant suppliers, licensors and agents which Auckland Transport use to provide the online service payment process made available to you.
You agree to indemnify Auckland Transport in respect of any loss, damage, cost or expense (including reasonable enforcement costs, whether incurred on a solicitor and own client basis or otherwise) suffered or incurred by Auckland Transport as a result of:
- A breach by you of any of your obligations under any terms and conditions which you have accepted into in relation to the online service payment process;
- Your intentional misuse of the online service payment process or the website;
- Your negligent acts or omissions; and
- Any claim, suit or action brought against Auckland Transport by a third party for any of the matters above.
Infringement payments - refund and returns policy
While Auckland Transport’s policy is not to refund infringement payments received, each case will be considered based on the issue presented.
Requests must be made in writing to Auckland Transport by the person(s) making the payment. Please include the following information:
- Infringement number
- Vehicle registration
- Your contact details
- A brief description of the issue.
To enable a payment trace, please also provide the following:
- Date of payment
- Method of payment, e.g. credit card, cheque, Account2Account, Kiwibank
- Amount of payment.
See Pay or query a fine for ways to contact us about your infringement query.