Auckland Transport

Mt Albert town centre parking

Consultation status: closed 9 May 2017.

As part of the Mt Albert town centre upgrade, we proposed changes to the current parking arrangement in the town centre.

Our proposed parking changes included:

  • 30-minute parking throughout the town centre.
  • 120-minute (2 hour) parking in the carpark at 984 New North Road.
  • 60-minute (1 hour) parking at the northern end of the town centre.
  • Moving accessible parking off the main road, and into the carpark at 984 New North Road.
  • Loading zones on the eastern and western sides of New North Road.
  • Bus stops on New North Road will remain, with the north-eastern bus stop moved further north.

Download the map parking changes in Mt Albert (PDF 52KB)

Why the changes are needed

A lot of people currently park in Mt Albert all day. Adding time-limited parking restrictions will increase the number of people who can come into the town centre to shop and dine.

Additional benefits include:

  • Parking that is easier for drivers to understand.
  • Less clutter of signs on footpaths.
  • Moving accessible carparks off the road and into the carpark at 984 New North Road will improve safety and increase space for motorists entering and exiting their vehicles.
  • A new signalised pedestrian crossing being installed outside the carpark will improve access between the carpark and town centre.

Find out more about the Mt Albert town centre upgrade.

Feedback results

The consultation period closed 9 May 2017 and Auckland Transport received 93 responses.

Thank you to all submitters for their support, comments and suggestions on the proposed parking changes in Mt Albert. Following public feedback, we have taken the general support for longer parking times on board and extended the on-street parking duration from P30 to P60 as a result.

There was also support for introducing a time restriction on mobility parking spaces to allow more people to use them, and so an up to P120 time restriction for those displaying their valid mobility permits will be introduced.

Work is underway and new parking signage will be installed towards the end of the project.

Download the Mt Albert town centre parking feedback analysis report (PDF 980KB, 24 pages)

Key themes and our responses

General positive, support changes

Responses: 27.

Example quotes:

"Good idea, especially agree with moving parking to car parks."

"The new proposed plan, is a good change it will help in more parking options for people coming to buy stuff from the Mt Albert Shops."

"Good, it's great to keep the people stopping to only people who want to (for instance) go into the chemist, not people who are parking all day."

Oppose changes

Responses: 22.

Example quotes:

"I strongly disagree that town centre car parking should be 30 minutes. If Mt. Albert's Town Centre is to achieve its economic potential (post-upgrade), it needs to become more than 'drivethrough' shops. A 60-minute parking within our Town Centre is critical to support this change. Time then to have a haircut at Barber shop, attend your optometrist appointment, sign a tenancy agreement, eat at a local café after attending your pharmacist, post office, or bank. 30-minutes will only continue to feed into the current mentality of 'stop and run'."

"Cutting off the car parks in front of this shop is not ideal for the shop owner. Customers usually just stop over and pick up the food from their bakery store whereas customers would not enter if they could not park right in front of the shop."

"We have canvassed Proposed Parking Layout at most recent meeting of the Mt. Albert Business Assn. and strongly disagree that Town Centre car parking should be dominated by 30 minute allocations. This has been the position of Mt. Albert's Business Community since its change from 60 minutes some years ago, and this change has been raised for further consultation many times, since."

AT response:

We've taken your feedback on board and extended the parking duration from P30 to P60 as a result.

This project is aims to redefine the town centre as a destination and encourage people to spend time in the centre. This requires a balance between vehicle and pedestrian space. Based on previous town centre projects, increased pedestrian activity improves commercial activity.

P30 is not long enough / won't use

Responses: 25.

Example quotes:

"30 mins is not long enough if you have 2 or 3 errands to run in Mt Albert. The car park is always full, I can never get in it so think street parking needs to be an hour at least."

"Awful idea for business survival. The biggest problem with sustaining businesses in Mt Albert is lack of parking and parking limited to 30 minutes. How can someone be expected to dine in a cafe or restaurant or make an appointment to see an optometrist in 30 minutes."

"Although I agree that a faster turn around on road side parking I believe 30 min is too short for some businesses."

AT response:

We have taken your feedback on board and extended the parking duration from P30 to P60 as a result. There is P120 parking at 984 New North Road and unlimited parking at the rear of 875-995 New North Road.

P60 is more realistic

Responses: 10.

Example quotes:

"All on road parking should be P60 and both car parks should be 2-3hours. Most of the business in the village require over 30 and the p60 would be ideal and encourage people to use the village facilities."

"30 minute parking is too short a time to get anything done i.e. have lunch, coffee, even going to the chemist and then say the bakery, or have a haircut wouldn't be enough time. 60 minutes is much more realistic, and still keeps the parking rolling over."

AT response:

We have taken your feedback on board and extended the parking duration from P30 to P60 as a result.There is also P120 parking available at 984 New North Road and unlimited parking at the rear of 875-995 New North Road.

P60 is not long enough

Responses: 2.

Example quotes:

"I strongly suspect I will lose some clients who may opt to go to the malls or elsewhere for the increased convenience of parking availability and parking times. A) TIME I disagree with 30 mins parking it is not long enough for my clients to have their 1 hour (yes 1 hour, since 1968) comprehensive eye exam appointments. My clients realistically need 90 mins time to park, have their appointment and pay."

"1 hour isn't long enough for you to have lunch at places like Trinity of Silver."

AT response:

Parking in the off-street carpark at 984 New North Rd is limited to P120 as it is currently and as per the consultation plan. Parking at the rear of 875-895 New North Rd is unlimited. On street parking has now been changed to P60 following public feedback.

Carparks should be P240 / carparks not big enough

Responses: 5.

Example quotes:

"All on-road parking should be P60 and both car parks should be 2-3 hours. Both carparks need to have a time limit (2-3 hours) so people don't fill up the limited carparking and train into the city."

"The carpark at 964 is not big enough for everyone wanting a longer stay."

AT response:

There is alternative car parking at the rear of 875-895 New North Road that is currently under-utilised. On-street parking is being increased to P60 based on feedback from the community. During busy periods there may be a need to park further away and walk to the town centre.

This project is aims to redefine the town centre as a destination and encourage people to spend time in the centre. This requires a balance between vehicle and pedestrian space. Based on previous town centre projects, increased pedestrian activity improves commercial activity. Creating better cycleways and footpaths encourages people to walk and cycle to the centre or park further away from the town centre and walk to where they want to go.

Parking changes will impact businesses negatively

Responses: 17.

Example quotes:

"1.The proposed parking changes are not good for businesses on New North Road in Mount Albert. Cutting the parking spaces doesn't make good environment for business people. 2. I work in New North Rd. We are not happy at all because council is taking away parking spaces and not giving a loading zone according to new upgrade."

"Not happy about the changes, this shop owner says there should be more car parks because customers have already complained about parking issues. The shop owner said customers don't want to walk so they will only get into this shop if they can find a car park right in front of the store."

"Reduction of parking is always bad for businesses."

AT response:

This project is aims to redefine the town centre as a destination and encourage people to spend time in the centre. This requires a balance between vehicle and pedestrian space. Based on previous town centre projects, increased pedestrian activity improves commercial activity.

There is alternative, currently under-utilised parking at the rear of 875-895 New North Road. On-street parking is being increased to P60 based on feedback from the community.

Need more carparks, not less

Responses: 17.

Example quotes:

"There is currently a major parking shortage and you are removing more!!? Never managed to
get a park at 984 NNth road as it is constantly full. Night times are even worse than the day
time. If you want to have restaurants in Mt Albert then there needs to be much better parking."

"In general, I would say, We need more parking on the road, not less."

"Need more parking."

AT response:

This project is aims to redefine the town centre as a destination and encourage people to spend time in the centre. This requires a balance between vehicle and pedestrian space. Based on previous town centre projects, increased pedestrian activity improves commercial activity.

We have taken your feedback on board and extended the parking duration from P30 to P60 as a result. There is also
P120 parking at 984 New North Road and unlimited parking at the rear of 875-995 New North Road.

Issues with P120 parking security at night

Responses: 1.

Example quote:

"A few people mentioned that cars were broken into when parking at the 120-minute parking in
the carpark at 984 New North Road in the evening."

AT response:

Thanks for your feedback. We will pass it on to Auckland Council, the NZ Police, Mt Albert Business Assn.

Lack of loading zone an issue

Responses: 1.

Example quote:

"We are not happy at all because council is taking away parking spaces and not giving a loading
zone according to new upgrade."

AT response:

Loading zones are included in the new design at the south-eastern and south-western ends of the village.

Dislike bus stop locations

Responses: 3.

Example quote:

"The proposed bus stop location has been moved away from the targeted Mt Albert centre directly in front of residential houses creating unnecessary adverse amenity effects on the residential character. The new location for the bus stop will adversely impact visibility and safe access and egress from 884 New North Road.

The entire road frontage of 884 and 886 New North Road will be blocked almost in the entirety by the proposed location of the relocated bus stop. These properties have been zoned Terrace Housing and Apartment Building under the Unitary Plan with a total area of 3,269m2 and a road frontage of approximately 23 metres. The intensification encouraged(and moreover reasonably expected) by this zoning could result in circa 100 or more residential units with 200 or more ancillary parking spaces(and their associated AM and PM peak movements in and out of this frontage).

Accordingly the location of the new bus stop is directly at odds with the residential intensification and parking/traffic policies promoted by the Unitary Plan in that it will effectively hinder redevelopment in the short to medium term in favour of protecting minor on street parking directly outside the Mt Albert commercial area."

AT response:

The bus stop will be located directly in front of 886 New North Road and could possibly restrict legal and physical access (considerations under both the RMA and LGA), however 886 New North Road gains access via an easement over 884 New North Road’s right of way and therefore will retain undisrupted access.

In addition, access over the bus stop itself would still be possible if the site was redeveloped. AT is required to comply with the requirements of the Local Government Act and the relevant section is s339 (transport shelters).

  • Section 339 requires AT to give notice in writing to the occupier or owner of the property which fronts where a proposed transport shelter is situated (in this case 886 New North Road). The owner or the occupier has 14 days to object in writing. AT will respond to objections and discuss, hopefully to reach agreement. If no agreement, can be reached, the objector can take up their s339 right to a hearing.
  • If an objection is made, AT must hold a hearing. Please note, no one else has a statutory right to object and be heard (although submissions may be made on the owner/occupiers’ behalf by others), however nothing would stop AT from hearing submissions or objections from others if it wished.
    • At the hearing, AT must consider the objection and hear any submissions and may dismiss the objection, decide not to proceed with the proposal or proceed with such modifications as AT thinks fit.
    • There is no right of appeal in section 339. Any challenge would be made as judicial review at the High Court.

Example quote:

"It's not for pedestrians changing busses or to a train. The bus stop that's moved will mean a
longer and steeper walk to connect."

AT response:

By having the bus stop in the left lane it is easier for buses to re enter the traffic flow, especially for buses that need to move across to make the right turn from New North Road onto Carrington Rd.

Not enough mobility spaces / dislike locations

Responses: 4.

Example quotes:

"The positioning of the disabled parking is shocking. At the bottom of a hill or at the end of town."

"I do not support the proposal to remove the mobility parking space that is currently located on New North Road (at approximately 980 New North Road; near the entrance to Auckland Transport’s off-street carpark at 984 New North Road). I regularly use this carpark. It is easy to park there because no one can park in front of the parking space and it is very convenient to local amenities (e.g. post office, dairy, doctor, tailor). I do not consider four mobility spaces sufficient for the Mount Albert area: I typically find the existing spaces are taken, by both permit and non-permit holders. I will be unable to use the mobility parking spaces proposed behind the ASB as I cannot walk up the sloped walkway onto New North Road, and they are too far away from the services I require."

AT response:

The existing mobility parking at the rear of 875-895 New North Road is unchanged. On street parking has been relocated into the carpark at 984 New North Rd and will have a P120 time limit to encourage parking turnover. A new
signalised pedestrian crossing has been installed outside the carpark at 984 New North Road to improve accessibility across new North Road, between the carpark and the town centre. By moving the accessible carparks off the road and into the carpark, motorists will have more space and improved safety when exiting and entering their cars.

Need more info about clearways, timing, impact on residential streets

Responses: 3.

Example quotes:

"Will there be a clear way?"

"How many lanes will there be in both directions along New North Road, excluding the proposed P30 parks, as it’s not mentioned anywhere in the website / the map? Are there any current plans to make the P30 parks clear way during peak hours (i.e. 7 – 9am towards city, 4 – 6pm towards New Lynn), which would further reduce the availability of parking? Are there any current plans to eventually make this part of New North Road a bus route, in both directions?"

"Since I live in a nearby street I don't need to park often in the town centre. If there is less ability to park longer term there I can foresee more cars parked in my street."

AT response:

There will be two lanes in peak hour traffic as a clearway will be in place through the town centre on New North Road from 7-9am east-bound and 4-6pm west-bound and one lane each way off-peak.

While residential parking is outside the scope of this project, AT will be monitoring the impact of these changes and review parking availability if it becomes an issue.

Suggested improvements

Retain / more parking spaces

Responses: 17.

Example quotes:

"We want that the parking spaces should not be cut down."

"Keep the 60 minutes free parking lots in front of this shop."

Restore parking in the marked 'no stopping at all times' areas in the west outside the areas known as "Mt Albert Village" (where the WINZ office is) and add it outside the ASB to the east."

AT response:

We have taken feedback on board and extended the parking duration from P30 to P60 as a result.

This project is aims to redefine the town centre as a destination and encourage people to spend time in the centre. This requires a balance between vehicle and pedestrian space and the overall needs and aspirations of the town centre. Parking has been reduced at the southwestern-end of the town centre to allow for the installation of a new signalised pedestrian crossing. A new bus stop has been included on the northwestern section of the shops and parking makes up the remainder of the space outside the shops. Parking is unable to extend further north as the road would need to be reduced to a single lane northbound to accommodate this.

Retain / more mobility parks on New North Road & both sides of the road

Responses: 7.

Example quotes:

"Retain the mobility parking space that is currently located on New North Road, increasing the overall number of mobility parking spaces, particularly in the western end of the town centre so that people with mobility issues do not need to walk up the sloping walkway near the ASB."

"Perhaps one or two of the parking spaces on New North Rd could be made into mobility parks in addition to the ones in the carpark - the mobility parks on the plan are quite a long way from the train station, especially considering that wheelchair users currently have to use the Carrington Rd entrance. It would also improve access for users of mobility parks if there were options on both sides of the road."

AT response:

The existing mobility parking at the rear of 875-895 New North Rd is unchanged. Accessible parking will be moved off the main road and into the carpark. By moving the accessible carparks off the road and into the carpark, motorists will have more space and improved safety when exiting and entering their cars.

AT feels that the current demand for mobility parking sufficiently met by the existing mobility parking in the town centre. To make it more effective, AT will recommend these spaces to be time restricted. This will achieve more parking turnover and avoid any misuse of the spaces. Moreover, motorists will receive double the time allowed in the time restricted (up to P120) areas while displaying their valid mobility permit.

Time restrict mobility parking

Responses: 2.

Example quote:

"Please make the disabled parking timed also. It's not fair to have one disabled person using the car park all day."

AT response:

We have taken your feedback on board and have implemented a 120 minutes time restriction.

Enforcement & monitoring of mobility parking spaces

Responses: 6.

Example quote:

"Increased monitoring and enforcement to ensure that mobility parking spaces are not being used by people without appropriate permits."

AT response:

Thank you for your feedback, we have passed this on to the parking compliance team.

Build car park at train station for park and ride / better connection to train station

Responses: 4.

Example quote:

"Build a proper multi carpark at the train station so people can park and ride the train."

AT response:

Park 'n Ride facilities primarily cater for the outer Auckland areas. Closer to the city centre, the overall aim is to encourage people to walk, cycle or use public transport to help reduce congestion in the area.

Example quote:

"It looks like the bus / train interchange has gotten even worse for west bound buses. The bus stop should be as close as possible to the train entrances but it seems to have moved further away. Why not switch the location with some of the parking?"

AT response:

By having the bus stop further north it is easier for buses to reenter the traffic flow, especially for buses that need to move across to make the right turn from New North Road onto Carrington Rd.

More loading zones (New North Road to the city side of Carrington Road)

Responses: 11.

Example quote:

"We need Loading Zone for the deliveries for east/West side for New North Road, toward ASB bank side."

"Please add loading zones on north-east side of New North road for that side of businesses else how on earth would those businesses get their deliveries??"

AT response:

There are no existing loading bays in this area. To make space for loading bays on street parking would be lost.

Relocate bus stops further north

Responses: 7.

Example quote:

"From reviewing the concept plan, all other bus stops within the Mount Albert Town Centre along New North Road are located adjoining the road front boundaries of sites identified within Town Centre Zone. A consistent and sensible approach is to therefore relocate the bus stop to adjoin the commercial tenancies and newly beautified pedestrian area (890-898 New North Road); essentially swapping the three proposed car parking spaces further down New North Road. We have appended a mock-up plan to this submission to represent this concept. This results in the bus stop being more accessible to the town centre and when the residentially zoned land is intensified with new development in the future access/egress along with general amenity will be ultimately better."

AT response:

By having the bus stop further north it is easier for buses to re enter the traffic flow, especially for buses that need to move across to make the right turn from New North Road onto Carrington Rd.

Example quote:

"Moving the bus stop at the north end heading into Mt Albert is crazy... If you move it further down the road it effectively blocks the left lane and people trying to go up the side street by the bank to turn left into Mt Albert Road, at least in its current place it allows the traffic to flow up the side to the left onto Mt Albert Road without being obstructed."

AT response:

The sliplane is being removed so left-turning traffic will go through the traffic lights so won't be affected by the bus stops. By having the bus stop further north it is easier for buses to re enter the traffic flow, especially for buses that need to move across to make the right turn from New North Road onto Carrington Rd.

More short term carparks required (eg. 10-15 min)

Responses: 10.

Example quotes:

"The proposed parking looks okay, although to my untrained eye, it seems that perhaps it would be good for there to be more parking with shorter time spans... ie 10-15mins. this would be good for people who are just there to pick up takeaways / drop something off."

"We need Loading Zone for up to 15 minutes near 889 new north road, where only four parking are given for around 10 businesses."

AT response:

Parking time restrictions must serve the wider community and the majority of the businesses in the town centre.

There are no existing loading bays in this area and loading bays would be at the expense of parking.

Change P30 on main road (New North Road) to P60

Responses: 32.

Example quotes:

"Please make the parking 60 minutes on main street."

"P30 is really too short for a shopping trip - I would make the P30 parks P60 instead. This would
still prevent all-day parking and encourage short-term use, but would be more helpful for people
shopping or eating in the town centre."

"Change 30 min zones to 60 mins. Add some 15 zones for quick pick ups."

AT response:

We have taken your feedback on board and extended the parking duration from P30 to P60 as a result.

Provide P90 / P90 permits for businesses

Responses: 1.

Example quote:

"Mt Albert Optometrists requires 2 parking spaces for 90 mins to give its long standing mature clientele (2/3 are 60+) time for their 1 hour appointment. If 90 mins cannot be allotted to the spaces outside out the business at 931 then I would ask to be issued with a parking permit CARD we can give the clients to put in their car window that allows 90 mins so they will not be ticketed."

AT response:

Longer term parking is available in the off-street carpark and the new pedestrian crossing will make crossing more convenient and easier.

Time limit on non-restricted / P120 in carparking areas

Responses: 9.

Example quotes:

"Both car parks to provide 120 parking, different lengths are confusing."

"I worry that the large car park behind ASB may become a sort Park and Ride all day parking if it
doesn't have a time limit? That's all really. Great job AT!!"

AT response:

Changing the parking times in the off-street carparks is outside the scope of this project, but your feedback has been passed on to the AT Parking team.

Move to paid parking

Responses: 4.

Example quote:

"Based on the AT parking strategy I thought that time limits were going to be phased out. I prefer the approach that pricing should control the parking with ramping pricing for longer periods. The pricing is set to achieve a target of occupancy of ~80%. This way people who are willing to pay for longer can and there would be parking available for those that need it for the short term."

AT response:

Parking times, especially on street parking are set based on the AT Parking strategy. Any changes beyond this, are outside the scope of this project.

Better parking signage required

Responses: 5.

Example quote:

"Improved signage and road markings for all mobility parking spaces."

AT response:

New improved signage and road markings for all mobility parking spaces are part of this project.

Better lighting in the car park

Responses: 3.

Example quote:

"In addition to which, we raise again that it is essential budget can be found (in alignment with
Town Centre works) to upgrade the safety and security of this carpark - to include enhanced
night lighting and 24-hour CCTV camera."

AT response:

The offstreet carparks are outside of the scope of this project, but we have referred this feedback on to Auckland Council to investigate.

Need more information, have questions

Responses: 3.

Example quote:

"Is there parking under shops down the service lane (at 947 New North)? If so, show on map. Show the proposed pedestrian crossing on the map. What is the outcome of the proposed right hand turn submissions? include in info if final decision has been made."

AT response:

This is outside our project area. Parking undershops would be at the owner/ shop owner's discretion, it is not public parking. The decision made following public consultation on the right hand turn options was to retain the right hand turn into Mt Albert Rd from New North Rd and include full length cycle lanes. Find out more about the Mt Albert town centre upgrade.

Example quote:

"Please get back to me as I am very concerned tenants have been forgotten. Thank you in anticipation."

AT response:

We will contact you.

Prefer current parking times

Responses: 2.

Example quote:

"Happy with 2hr parking on the street."

AT response:

The overall aim of these changes is to increase the number of people coming into the town centre to shop and dine.