In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

A day of going by bike

Go By Bike Day 3Alistair Young was one of hundreds of people across Auckland who cycled on their commute today as part of the nationwide Go By Bike Day.

Cycling every day into the city from Remuera, Alistair (pictured) enjoyed taking a detour today to the pink Lightpath at the top of Nelson St to get a drink at one of Auckland Transport’s pit stops.

“I normally ride by myself so it’s good to be with other people even if I don’t know them. This is my first time on this path. It’s nice and wide and seperate from cars. Fantastic,” he says.

The objective of Go By Bike Day, which is part of the Bikewise month, is to encourage more people to cycle by raising awareness of the existing cycle routes in the city. Photos of people cycling in Auckland today can be entered into Auckland Transport’s photo competition to win a custom-made bike.

Conrad Smith, who stopped for a chat with friends at the Lightpath pit stop, says it’s good to see so many riding their bikes in the city. “We are seeing that cycleways are becoming a safer environment where people can feel like they can get to work easily, quickly and safely.

“The pink path is magic. It’s like riding an art installation every day. Sometimes staying late at work is a good thing because you can ride home and have the lights on when you go. It’s great.”

Auckland Transport’s Cycling and Walking manager, Kathryn King, says there were a number of pit stops in Auckland today where people could get a drink and muffin on their way to work or school.

“There was a real buzz out there today with lots of people stopping for a chat and drink on what was a beautiful morning in Auckland. Big thanks to Bike Auckland who helped us organise some of the pits stops.”

“I’m really looking forward to seeing photos for the competition. Our cycle network will be expanding rapidly over the next three years so it’s great to see so many people out there already making use of it,” she says.