In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Auckland Transport and Fullers trial extra ferry sailings

Auckland Transport and Fullers Group Limited announced a new timetable trial with increased ferry sailings to and from Birkenhead, Northcote Point, Bayswater and Half Moon Bay on weekends.

The trial will run from 17 December 2011 until 26 February 2012 and has been developed as a result of feedback from residents in these areas stating there was a demand for increased services during the weekends. The new timetable will see sailings spread throughout the day, and later in the evening on Saturdays.

Both Fullers Group Limited and Auckland Transport encourage residents to take advantage of the improved timetable over the summer sailing indicating that high patronage may see the timetable extended. Customer feedback can be directed through Fullers Ferries website.

For timetable information please visit www.fullers.co.nz or www.maxx.co.nz.

Media release: Friday 16 December