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Auckland Transport

Auckland Transport provides help for public transport customers

Auckland Transport is introducing new measures to help reduce the risk of possible spread of COVID-19.

If a customer is buying a paper ticket to travel they will be given a free AT HOP card for their journey. This service will be available at AT’s 13 customer service centres.

These AT HOP cards will be limited in quantity and for those who only carry cash.

This will minimise the physical contact between customers, Auckland Transport staff and people who work on buses, trains and ferries.

Customers are further encouraged to top-up their cards online using the AT website or AT Mobile app.

For more information on the proactive steps we have taken to ensure we are ready for a possible escalation of COVID-19, visit the COVID-19 section of our website, which we will continue to update with the latest information.

Remember that the best place to find the latest information about the COVID-19 situation in New Zealand is on the Ministry of Health’s website.

For COVID-19 health advice and information, or if you think you may have COVID-19, Aucklanders can contact the Healthline team (for free) on 0800 358 5453.