In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Auckland Transport to address flooding along Tamaki Drive

Auckland Transport today announced plans to address flooding at low spots on Tamaki Drive, between Lilliput minigolf and Ngapipi Bridge.

It is intended that these measures will be done when the Tamaki Drive Cycleway is constructed, planned for mid-2018. This means that the design, resource consenting and construction of both projects can be done at the same time.

Flooding typically occurs during king times and major events and when it occurs Tamaki Drive can be partially closed in this area, up to eight times a year, impacting the flow of traffic and safety of cyclists and pedestrians.

Auckland Mayor Phil Goff says, “These measures will make Tamaki Drive safer for all road users, improve congestion in the area and reduce the need for road closures following significant weather events.

“Council is focused on ensuring our city adapts to climate change. That means investing in our coastal areas to mitigate the impact of rising sea levels and flooding.”

Auckland Councillor for Ōrākei Desley Simpson says she is pleased that this long running issue is finally being addressed.

“Auckland Transport has responded to my concerns and the concerns of the public and they have come up with solutions that are creative, within budgets and can be delivered this financial year,” says Councillor Desley Simpson.

Auckland Transport’s Chief Engineer Andrew Scoggins says, “In recent months we have been progressing a number of cycling and road safety projects and fixing the flooding on this part of Tamaki Drive has come through as feedback from local residents’ groups.

“This is a coastal area so will continue to experience significant weather events, however these measures will help reduce the severity and frequency of flooding and the need to close the road. Together with Auckland Council we are working at responding to the ongoing impacts of climate change.”

Tamaki Drive location of flooding low spots

Image: Coloured area showing the current flood zones

Read more about the Tamaki Drive Cycleway