In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Aucklanders are breaking records on the trains

Another record for the Auckland rail network - annual rail patronage has exceeded 14 million for the first time.
 
Auckland Transport’s General Manager AT Metro, Mark Lambert, says this is the highest ever 12-month total. “In March, we reached 13 million passengers and here we are just five months later adding another million trips.”
 
Mr Lambert says this record comes just days after the introduction of the full fleet of electric trains on 20 July. “We are now running the new trains from Papakura to Swanson on the electrified network and the response from our customers has been extremely positive; they are enjoying the quality of the trains and the extra services.”
 
Auckland Transport with its operator Transdev now provide six trains per hour on the Eastern and Southern Lines and four trains per hour on the Western Line during peak weekday periods.
 
“As more trains arrive from Spain, we hope to increase the size of some peak services to six cars to cope with the increasing demand.” The last of Auckland’s 57 trains arrive in the city next week and will go into service once certified.
 
Rail patronage in Auckland grew 21.7% in the year to the end of June. That’s two and a half million more passengers than in June last year. Mr Lambert says, “It’s hard to believe but when Britomart Transport Centre opened in 2003, annual patronage was less than three million.”
 
The number using all public transport in Auckland reached 79 million in the year to June, an increase of 9.5% or on average 19,000 extra boardings per day.