In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Bike park trial at train stations and ferry terminal

Auckland Transport is trialling enclosed, covered bike parking at Papakura and Papatoetoe train stations and Birkenhead ferry terminal.

Papakura bike park
The new bike park at Papakura train station

The parks at the train stations hold 20 bikes while the one at the Birkenhead ferry terminal can store 30 bikes. All three parks offer a choice of standing racks and hanging bike parking.

Auckland Transport’s Manager of Community Transport, Matthew Rednall, says: “We want to encourage people to leave their car at home and get on their bike to connect with the train or the ferry. It’s a chance to get fit and takes another vehicle off the road.”

The bike parks are covered by CCTV cameras and, to add to security, access is by a proximity card, which is issued after registering online.

The parks at the rail stations also have bike repair stands for small jobs like fixing punctures.

Cycle Action Auckland Chair, Barbara Cuthbert, says: “Bike parking has moved into a new age with these superb facilities - they even have a bike pump as part of the installation. Secure, undercover bike parking will allow more of us to cycle to the train or ferry, and have peace of mind out bike will be ready and waiting at the end of the day.”

Access to the bike parks is on a six-monthly basis, you will be contacted before your registration runs out in time to renew or cancel it.

For more information and to register, see Bike & cycle gear storage.