In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Catch public transport or walk the fan trail to the semi-final

The ICC Cricket World Cup 2015 is back in Auckland on Tuesday (24 March) with the first semi-final. Public transport is the easiest way to get to Eden Park to see the action which starts at 2pm. Travel on trains and special event buses is included with your match ticket.

We recommend that you travel early to avoid the crowds. Tuesday is a normal business day so services are likely to be busy.

Bus

Travel on special event buses is included with your match ticket. Services operate to Eden Park starting at around midday from Auckland City Centre (outside Civic Theatre, Queen St), Northern Busway stations, Takapuna (Hurstmere Rd by Wilson’s car park), Manukau (Leyton Way), Pakuranga Plaza, Botany Town Centre, Newmarket (19 Remuera Rd) and Mt Eden (train station and village).

Remember to keep your match ticket for the ride home.

Northern Express

Additional Northern Express buses will operate after midnight on Tuesday departing from Britomart. These extra services are at 12.15am, 12.30, 12.45 and 1.00.

Train

Travel on trains from midday until the end of services after the match is included with your ticket. Extra trains will be provided after the game until the crowds are cleared, and remember to keep your match ticket for the ride home.

Western Line:

Additional trains will operate on the Western Line.

After the match, Morningside is the station for all passengers travelling west.

Southern/Eastern Line:

Regular train services operate before the match but there will be extra services from Britomart afterwards.

When the game is over, Kingsland will be the station for passengers heading back to Britomart where they can transfer onto Eastern and Southern Line trains.

Ferry

The Downtown Ferry Terminal is next to the Britomart Transport Centre; ferry passengers can easily change to a bus or train to get to Eden Park. Normal fares apply on the ferries.

Road closures

During the ICC Cricket World Cup 2015 there will be road closures and parking restrictions in the vicinity of Eden Park.

Please note there will be some mobility parking available on Cricket Ave.

Cycling and Walking

There is some bike parking at Eden Park and the ground is an easy walk from many of Auckland’s inner suburbs, it’s a comfortable 50 minute walk from Auckland’s city centre. 

Plan your journey, check timetables and fares on our website or phone (09) 366 6400 to talk to our AT Contact Centre team. 

Passengers are reminded that alcohol and drugs aren't permitted for consumption on any of our public transport services.