In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Changes coming for downtown bus services

Changes are coming to bus services in downtown Auckland from this Sunday 17 April.

Construction work is about to start on the City Rail Link (CRL) and this affects bus services on Albert St and lower Queen St in particular.

AT Metro Bus Services Manager, Brendon Main says Auckland Transport is moving bus stops now to minimise disruption to passengers. 

“Some parts of the downtown area are being closed off so we are have to move some buses. On our website we have set-up an interactive map which will help people find if their service is affected and where it departs from.”

Auckland Transport also has signs at bus stops in the area and will have ambassadors at stops to help customers.

Mr Main says Auckland Transport wants to make it as easy as possible for passengers but this is a big change and will need some patience.

“The CRL is the biggest construction programme ever in the central city so there will be some disruption during the construction phase. At the same time there is a lot of building work going on in Albert St so the buses will have to work around this.

“All we can ask is that people follow the signage and talk to ambassadors so that we can make this as easy as possible for our customers.”