In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Community open day at the new Manukau Station this Saturday

Media release: Thursday 12 April
Auckland Transport is holding a community open day for the public to view the new Manukau Station and ride on the new rail line on Saturday 14 April from 11.30am to 2pm.

There will be station tours and information about the second stage of the station construction, short train rides, face painting, a celebrity sausage sizzle and music from DJ Sir-Vere. Parking is available in the Auckland Council staff car park.

Passenger services from the new station begin operating this Sunday 15 April.

Initially, Manukau Station will have three trains an hour in peak times and one train an hour at other times.

The 580 bus service from Botany, Flat Bush and Redoubt Rd will be extended to Manukau Station, and services increased, to provide a connection between trains and these suburbs.

A temporary entrance to the station on Davies Ave, next to Hayman Park, will be in place while construction continues above ground.

The second stage of the project is a $95 million integrated transport hub and tertiary campus at the Manukau city centre site.

For more bus and train information and to plan your journey visit  www.maxx.co.nz

What:Manukau Station community open day
When:Saturday 14 April
Time: 11.30am to 2pm
Where: Davies Avenue next to Hayman Park
Rain or shine