Skip to Main Content
Auckland Transport

COVID-19 update: Transport in Auckland under Alert Level 1

The Government has announced that Auckland will move to Alert Level 1 at midday today, 12 March. This means Auckland Transport (AT) services are largely returning to normal operations.

The Government advises the general rule for Alert Level 1 is that COVID-19 is contained in New Zealand but still uncontrolled overseas. This means that it's still important for Aucklanders to be prepared and to be vigilant, as isolated local transmission could still be occurring within the country or we all need to be ready in case COVID-19 comes back.

To be ready at Alert Level 1, the Government says to:

  • Practise good hygiene;
  • Stay home if you're sick;
  • Get tested if you have cold, flu or COVID-19 symptoms;
  • Keep track of where you’ve been and who you've seen.

Auckland Mayor Phil Goff says, "Aucklanders have once again helped eliminate COVID-19 from the community and have protected the city and the rest of New Zealand from the virus.

"I want to thank everyone who has played their part by following the health guidelines, scanning the NZ COVID Tracer app and isolating and getting a test when required. Please continue to follow all the rules of Alert Level 1, including wearing a mask on public transport. This is the best way to help prevent further outbreaks of the virus and ensure that Auckland can stay at Alert Level 1."

As per Government requirements, face coverings legally must be worn:

  • on all public transport in New Zealand, including on long-distance bus and train journeys and most ferries;
  • on domestic flights throughout New Zealand;
  • by taxi and ride-share drivers (while it’s not compulsory for passengers to wear them, the Government strongly encourages them to).

Face masks are now on sale in vending machines at public transport facilities across Auckland. The masks are in 42 machines at bus and rail stations and ferry wharves. This means passengers who may have lost or forgotten their face covering can get one quickly and easily to avoid missing their journey. So far more than 1,500 packs of face masks have been purchased from these machines.

Please continue to scan QR codes on public transport with the NZ COVID Tracer app.

In addition to scanning the Ministry of Health's QR code, AT recommends that customers also register their AT HOP card to help with contact tracing and make sure their details are up to date. This will also allow us to monitor passenger numbers and make fast adjustments to services if required due to changes in demand. We will be working to make those changes as quickly as possible and again advise customers to plan their journey.

The Government is also asking everyone to continue with public health measures that were encouraged under all Alert Levels. Keep up good handwashing practices, using soap and water for at least 20 seconds, and drying thoroughly. Cough and sneeze into your elbow. Keep surfaces clean.

“We know these changes in Alert Levels have been unusual and stressful times once again for everyone,” says AT’s Chief Executive Shane Ellison.

“We want to say thank you to all front-line workers who have kept the city moving during these changes, as well as Aucklanders for their understanding and patience. We ask that everyone continues to be kind to each other as the city, and the country, returns to this new normal.”

Public Transport

Face coverings are still mandatory on public transport, but there are no physical distancing requirements under Alert Level 1. Please continue to scan the QR codes as well.

AT is continuing to ensure that all public transport is being cleaned throughout its daily service. Buses, trains and ferries are being spot checked, with surfaces being sanitised, and we have enhanced our cleaning regime to include antimicrobial protection fogging (spraying) of facilities for our fleet.

For now, we will continue to only accept AT HOP card payments on vehicles as this will help us to support contact tracing requirements should they become necessary. If customers need assistance in obtaining or loading an AT HOP card, they can visit a customer service centre or call 09 355 3553.

AT Mobile and AT HOP cards

With public transport at normal service and capacity levels, we remind customers about our to improved AT Mobile app to help Aucklanders plan their trips and get around the city efficiently.

Our live occupancy feature, which displays how many people are on a bus or train service at any given time so customers will know how busy it will be before they board, also appears under the journey planner area of the app. We also added last year the ability to check the status of a train line in the app so customers can now know the information before they even head out the door. Download the AT Mobile app.

Again, we strongly recommend that customers register their AT HOP card to help with contact tracing. If you’ve already registered your AT HOP card, we also ask that you make sure your contact details are up to date. Those who do not already have an AT HOP card can find a retailer.

All customer services centres at public transport hubs are open and parking enforcement continues to be operating normally.

Construction sites

AT projects will now follow Alert Level 1 requirements, which means the need for physical distancing has been removed and the focus will be on hygiene, contact tracing and ensuring workers stay at home if sick.

The public will see little change under Alert Level 1 other than some construction areas potentially expanding to use areas previously set aside for physical distancing.

Public consultation is returning to normal operations as the limits on gatherings and physical distancing requirements have been lifted.

The best place to find the latest information about the COVID-19 situation in New Zealand is on the Government’s special COVID-19 website.

Visit Auckland Transport’s COVID-19 page.

For any other queries, the Auckland Transport call centre is available 24 hours a day, 7 days a week at 09 355 3553.

If you are experiencing family violence, don't worry, the information within this pop-up won't appear in your browser's history.

enter
Privacy policy

We’ve made asking for help safer than ever.

Join us in standing up against domestic violence and making more places of refuge across the internet.

If you, your business or your agency want to have The Shielded Site tab on your site we’ve made adding it very easy.

Click here to find out more. (WARNING: this will take you away from our shielded portal.)

NEED MORE ANSWERS

If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

I’m ready to talk now.

You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.

BEING SAFE ONLINE

The safest way to browse the internet if you suspect your browsing history is being monitored, is to use your browser’s private or incognito mode.

If you suspect your device has been compromised by spyware, then you should use consider using another device as some spyware may still be able to monitor icognito sessions.

To activate a private browsing session, follow the instructions below.

Safari

Open Safari > go to the File menu > select New Private Window

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Chrome

Open Chrome > go to the triple-dot menu (top right of your browser's window) > select New Incognito Window

Internet Explorer

Open IE > click the Tools button > select Safety > and then click InPrivate Browsing

Mozilla Firefox

Open Firefox > click the menu button ☰ > and then click New Private Window

You should see a message in the new window saying that you are now browsing privately.

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.

General

In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at https://d3f5l8ze0o4j2m.cloudfront.net (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:

Email:info@refuge.org.nz
Post:Privacy Officer
NCIWR
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website (www.womensrefuge.org.nz). If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit www.womensrefuge.org.nz safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger
CALL 111 IMMEDIATELY

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else
Close