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Auckland Transport

COVID-19 update: Transport in Auckland under COVID Alert Level 1

The Government has announced that New Zealand is moving to COVID Alert Level 1 on Wednesday, October 7 at 11:59pm. This means Auckland Transport (AT) services are largely returning to normal operations.

The Government has advised the general rule for Alert Level 1 is that COVID-19 is contained in New Zealand but still uncontrolled overseas. This means that it is still important for you to be ready in case COVID-19 reappears in our community. If you are feeling sick, you should stay home. You should not go to work or school and do not socialise if you are experiencing symptoms of COVID-19 or are awaiting a COVID-19 test result.

The Government continues to ask everyone to keep track of where they have been and who they have seen to assist with quick contact tracing should new cases appear.

Mayor Phil Goff has welcomed the move to Alert Level 1.

“Aucklanders have come together to constrain COVID-19 for a second time, and I want to thank everyone for their efforts and the sacrifices they have made to achieve this result,” he says.

“I encourage Aucklanders to get out and enjoy everything our region has to offer now we’re at Alert Level 1.

“Please also remember to continue the good practices we have learned over recent months: stay home and get tested if you’re sick, wash your hands frequently, and keep track of your movements with the NZ COVID Tracer app.”

QR codes will still be displayed on public transport and AT recommends scanning these codes with the NZ COVID Tracer app.

In addition to scanning the Ministry of Health’s QR code, AT recommends you also register your AT HOP card to help with contact tracing. This will also allow us to monitor passenger numbers and make fast adjustments to services if required due to changes in demand. We will be working to make those changes as quickly as possible and again advise customers to plan their journey.

The Government is also asking everyone to continue with public health measures that were encouraged under all Alert Levels such as washing your hands frequently, coughing into your elbow and avoiding touching your face as much as possible.

Public transport

The Government advices that continuing good habits with face coverings will keep you and others safe, even at Alert Level 1 when it’s no longer compulsory. The Government and AT encourages you to wear face coverings on public transport, including when at our stops and facilities. You are encouraged to have a supply of face coverings for everyone who usually lives in your household and to add some to your household emergency kit.

We also ask you use the front door once again when boarding buses at Alert Level 1.

AT is continuing to ensure that all public transport is being cleaned throughout its daily service. Buses and trains are being spot checked, with surfaces being sanitised, and we have enhanced our cleaning regime to include antimicrobial protection fogging (spraying) of facilities and our fleet.

Public transport fares will return to normal at Alert Level 1. However, we will continue to only accept AT HOP card payments on vehicles as this will help us to support contact tracing requirements should they become necessary. If customers need assistance in obtaining or loading an AT HOP card, they can visit a customer service centre or call 09 355 3553.

AT Mobile and AT HOP cards

Now with public transport returning to normal services and capacity levels, we remind you about our improved AT Mobile app to help you plan your trips and get around the city efficiently.

Our live occupancy feature, which displays how many people are on a bus or train service at any given time so you will know how busy it will be before you board, now also appears under the journey planner area of the app. We have also added the ability to check the status of a train line in the app so you can check the information before you leave home. 

Download from the App store and Google Play

Download the AT Mobile app for the iPhone on the App Store Download the AT Mobile app for Android on the Google Play store

Again, we strongly recommend that you register their AT HOP card to help with contact tracing. If you’ve already registered your AT HOP card, we also ask that you make sure your contact details are up to date. Those who do not already have an AT HOP card can find a retailer

Customer service centres and active modes

All customer services centres at public transport hubs will re-open at Alert Level 1. However the Botany, Manukau Train Station and AUT customer service centres will close permanently. \

Paper tickets will be available from ticketing machines and customer service centres from Thursday morning.

Customer service centres will also accept cash payments from customers at Alert Level 1.

We are also reminding you to look out for vulnerable road users when you travel. More than ever people are using their road space to walk or use a bike, and as a team of 1.4 million Aucklanders we can all play a role in keeping everyone safe.

Find out more information on walking and cycling.

Construction sites

AT projects will now follow Alert Level 1 requirements, which means the need for physical distancing has been removed and the focus will be on hygiene, contact tracing and ensuring workers stay at home if sick.

The public will see little change under Alert Level 1 other than some construction areas potentially expanding to use areas previously set aside for physical distancing. Project timelines remain under review.

We know these changes in Alert Levels in recent weeks have been unusual and stressful times once again for everyone. We want to say thank you to all front-line workers who have kept the city moving during these changes, as well as Aucklanders for their understanding and patience. We ask that everyone continues to be kind to each other as the city, and the country, returns to this new normal.

The best place to find the latest information about the COVID-19 situation in New Zealand is on the Government’s special COVID-19 website. 

Visit Auckland Transport’s COVID-19 page, which includes up to date public transport timetables.

For any other queries the Auckland Transport call centre is available 24 hours / 7 days a week 09 355 3553