In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Fanshawe Street bus lane progress

Progress is being made to make life easier for bus commuters heading home along Fanshawe Street. 

Options are being developed to provide an outbound bus lane from the city centre to the northern motorway to make the journey faster.

The work is part of an integration programme that aims to take a holistic view across city centre projects to help Auckland move ahead.

Programme general manager Rick Walden says with 70% of the people on Fanshawe Street during peak hours travelling on buses, it makes sense to do whatever is possible to get them through the corridor efficiently.

“While there are longer term plans to continue to the Northern Busway to the city centre, a bus lane on the southern side past Victoria Park is something we can do in the short term that will have real benefits.”

“Auckland Transport has developed some options. The next step will be to test them against traffic models to understand the wider vehicle movement implications.”

Mr Walden said getting the outbound bus lane completed was a priority and he expected AT would have the bus lane in place by the middle of the year.