In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Funding approved to design new busway

Funding has been approved to further develop plans for the South Eastern Busway from Panmure Station to Pakuranga. 

The NZ Transport Agency has approved design funding of $20.9m, with it subsidising $11m, for the Panmure to Pakuranga section of the Auckland Manukau Eastern Transport Initiative (AMETI). 

It will be the next stage after the current work in Panmure, which comprised the new Panmure Station and a new link road between Mt Wellington Highway and Morrin Rd. 

Proposed Panmure to Pakuranga projects also include the Reeves Rd flyover in Pakuranga, replacing Panmure roundabout with an intersection with traffic lights, a second Panmure Bridge for the busway and a shared cycle/foot path. 

Auckland Transport aims to begin construction in 2017, subject to approval of construction funding and consents. 

Auckland Transport Chairman Dr Lester Levy says the popular Panmure Station and a new road, due to open soon, are just the start of major transport improvements for the area. “With the first stage in Panmure almost complete and delivering benefits already, we’re looking forward to the next stage. This funding will allow us to further develop the design of the busway and other major transport projects. 

“Public transport is currently a poor option because buses get caught in the same congestion as cars, resulting in long travel times. Large numbers of passengers are expected to be attracted by quicker, frequent and more reliable buses on lanes separate to traffic. 

“Buses will run every 5-10 minutes most of the day and travel times will be reliable. It will take about 27 minutes to get between Pakuranga and Britomart by bus and train, about 8 minutes quicker than currently. There will be bigger time savings when the busway is extended to Botany in the future. Together, the AMETI projects are aimed at improving people’s transport choices and better connecting the south eastern suburbs to each other and the rest of Auckland.” 

The Transport Agency’s Regional Manager of Planning and Investment, Peter Casey, says support for Auckland projects like AMETI are a high priority for the Transport Agency. “AMETI ticks a lot of boxes for us in a very busy area of Auckland where there’s strong economic and population growth. Supporting Auckland Transport’s upgrades of a whole range of transport choices will improve safety, and make the time it takes to travel between destinations a lot more reliable for people.” 

Mr Casey says the Transport Agency will contribute just over a 50% share of the total cost of AMETI – funding that comes from revenue gathered by the agency from the excise duty on fuel, road user charges and vehicle registration fees and is then reinvested in transport projects.  

Auckland Transport will continue to consult with residents, businesses and the community in the project area before applying for a land designation in the second quarter of 2015. This would be followed by a publicly notified hearing. 

Key facts

The Panmure to Pakuranga projects are the next stage of the $1.3 billion AMETI programme. The long term project features a busway from Panmure to Pakuranga and Botany, roading upgrades at bottlenecks in Panmure and Pakuranga, and new cycling and walking infrastructure. 

The Panmure to Pakuranga projects include:

  • Replacing Panmure roundabout with an intersection with traffic lights and more direct pedestrian crossings
  • Panmure to Pakuranga busway on lanes separate to traffic congestion
  • Panmure to Pakuranga shared cycle/foot path separate to traffic
  • Direct connection from Pakuranga Rd to Pakuranga Highway via Reeves Rd
  • Pakuranga bus station
  • Second Panmure Bridge for busway and shared path.

Read more about the AMETI project