In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Gaunt Street becomes a better place for pedestrians and cyclists

Upgrades to a section of Gaunt Street between Halsey Street and Daldy Streets are now complete, providing better pedestrian and cycling facilities.

Gaunt Street cycle and pedestrian access

Auckland Transport’s Group Manager for Major Capital, David Nelson says, “Gaunt Street opened to vehicles and pedestrians last week, with the latest work transforming the area into a pedestrian and cycle-friendly space with high quality street furniture, paving and lush planting.

“The completion of the work marks another milestone for Wynyard Quarter and opens up the area for better pedestrian and traffic flow to support the greater number of people expected into the area in the future.”

Project Manager for Hawkins (now Downer) Glen Maria says, “It’s been a challenging project, with deep services, tidal flows, and reclaimed land, but the finished streets look great.

“We’re proud to be a part of the regeneration works in Wynyard Quarter and are looking forward to the next phases.”

The Wynyard Quarter area is being progressively transformed in to a more pedestrian and cycle friendly area, and a world-class waterfront for Aucklanders. When the Wynyard Quarter is fully developed by 2030, it will be home to around 3,000 residents and 25,000 workers.

Auckland Transport is currently planning the delivery of the next stage of work including the upgrade of Daldy Street, between Fanshawe Street and Pakenham Street, and the adjacent linear park and central park. This next stage of exciting work is expected to commence in 2018.

Find out more about the Wynyard Quarter project.