In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Give feedback on Neilson Street improvements

Joint Media Release Auckland Transport/NZ Transport Agency

The public are being given a chance to have their say on changes designed to improve travel times and congestion along Neilson Street in Onehunga.

The improvements which include changes to parking in the area are part of the local transport improvements of the East West Connections project and are designed to provide benefits for local road users including freight along Neilson Street.

The work involves creating four lanes (increasing from two) on Neilson Street between Alfred Street and Angle Street. A clearway and no stopping zone is proposed to be in place from 6am-7pm Monday to Friday. This doesn’t apply to parking at weekends and evenings.

Auckland Transport Principal Engineer Joe Schady says the improvements also include new walking and cycling facilities alongside Waikaraka Park.

“A new footpath and timber boardwalk linking to the existing walkway will make it easier and safer for the community to access the park particularly for sporting activities and the Speedway.”

The NZ Transport Agency’s Auckland Highway Manager, Brett Gliddon says creating extra lanes on this part of Neilson Street will help to deliver some early benefits to the Onehunga area, particularly for local business owners, truck operators and customers who are moving in and out of the Onehunga and Penrose area every day.

Community feedback will help to finalise the design for the work. Construction is planned to start later this year and be completed by December. The work is part of a wider package of improvements including removing the rail bridge at the end of Neilson Street and replacing it with a new, lowered road.

The Southwestern Motorway will also be widened to four lanes in each direction between Neilson Street and Queenstown road to further support traffic growth expected on State Highway 20.

Feedback from the public in mid-2015 showed that overall improvements on Neilson Street were supported to help relieve the significant congestion that is experienced on the road and on the approaches to SH1 and SH20.

A series of public information days will be held in August to encourage people to find out more about the project and have their say on the plans for Neilson Street.

  • Saturday 13 August: Onehunga Library, 85 Church Street, Onehunga (11am-2pm).
  • Tuesday 16 August: Onehunga Library, 85 Church Street, Onehunga (2.00pm-5.30pm).

Find out more about East West Connections.

Give your feedback on Neilson Street improvements.