In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Green Bay and Titirangi bus services proposed to change

Auckland Transport is proposing changes that will make better use of the bus services that currently run in the Titirangi, Green Bay, Blockhouse Bay, Laingholm, Glen Eden and Tanekaha areas.

The proposed changes will increase service frequencies and create a simpler, easier to understand timetable compared to the 26 different route numbers currently operating. Timetables will also have even spacing between trips, easy to remember departure times, and more trips throughout the day.

There will be better service frequencies with more route options between Titirangi and New Lynn. Currently, services only run at odd times on weekdays between these centres with gaps of up to two hours between some services.

A new route will be created to link Titirangi Village directly with Glen Eden shops and train station and existing express services will be replaced with some new express routes.

Some direct trips to the city will be replaced by local trips to New Lynn where passengers will need to connect to another bus or train. Connections between bus and train have been timed to allow passengers to transfer easily.

Some low frequency services in Wood Bay, Tanekaha Rd, French Bay and Titirangi will be withdrawn. Other routes will also change but overall the number of trips will increase.

Services included in the review include: 19X, 104, 163, 170, 173, 173X, 177, 179, 179X, 180, 181, 182, 183, 184, 185, 187, 188X, 189, 189X, 191, 193, 197, 197X, 198, 198X, 199, 207, 207X.

Group Manager of Public Transport, Mark Lambert, says the proposed changes are a direct response to passenger requests to have a simpler, more legible and more frequent bus service.

“These bus service improvements can be made ahead of the wider New Network consultation for West Auckland.

“We have the resources and service operators are on board to make any changes, which depending on public feedback can be carried out in mid-2014.

“We will have information out in the community so we encourage people to pick up a copy of the consultation brochure, have a read of the changes and give their feedback on the proposals.”

Public consultation on the proposed changes runs from Monday 21 October to Friday 22 November 2013.

For more information about the proposal and to give feedback, see Public transport consultations or phone (09) 366 6400.