In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Improved facilities for ferry customers

Pier4 In UseA new pier is now being used by ferry customers to Gulf Harbour, Hobsonville and Beach Haven, Coromandel and Tiritiri Matangi.

Auckland Transport has today opened the new facility at Pier 4 at the Downtown Ferry Terminal. It replaces the old pier which was closed at the beginning of September.

Ferry Services Manager Gareth Willis says the old pier was 16 years old. “The new pontoon and gangway is a great improvement for our customers, there is now a covered gangway which provides shelter for customers from bad weather or the afternoon sun. With the gangway being wider it also means better access for people using wheelchairs and baby strollers”.

The new pontoon has two different boarding heights which allows larger vessels to use the new facility, and also additional safety lighting, CCTV cameras and repositioned AT HOP card readers.

“These improvements to facilities for our ferry customers are really important to us. Customer comfort is an important part of the overall experience for passengers, particularly as patronage across all ferry services continues to see growth in excess of 8% on 2014 levels,” says Gareth Willis.

The new 28 metre concrete pontoon was fabricated at Total Marine Services’ fabrication yard in West Auckland. Six concrete units, each weighing 25 tonnes, were transported to Silo Park in Wynyard Quarter where they were connected using steel through rods.

The pontoon was then floated around Princes Wharf and into its new position at Pier 4 and secured to new anchor piles.

The new gangway was fabricated by Manson Marine in West Auckland.