In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Innovative bus service for Warkworth and Matakana

Media release: 7 March 2013

The Warkworth and Matakana area is getting a new public transport service called the “The Kowhai Connection.”

The new service is an exciting initiative blending a traditional fixed route public transport service, with modern technology that allows customers to book a ride off the fixed route – through a website or Freephone booking system.

The service is operated with a uniquely branded Gubbs Motors bus. It launches on Saturday 23 March and is a brought to the community by Auckland Transport, in partnership with local project sponsors New World, The Warehouse, RSA and the Hikurangi Foundation.

Auckland Transport’s project manager Simon Milner says “It’s a challenge to provide good public transport to a dispersed population. So we’ve developed the Kowhai Connection with the objective that locals and visitors will find it to be a convenient and affordable transport option.”

The Kowhai Connection will operate 6 times a day weekdays and 5 times on weekends and public holidays. On weekdays the first bus departs from Warkworth at 7am, on weekends and public holidays 9am.

It runs from Warkworth to Snells Beach to Matakana and will do on-request pick-ups and drop-offs to Sandspit and Algies Bay and to Omaha Beach and Point Wells. 

The fare (each way) on the fixed route is $3 for adults, $1.50 for children (under fives are free). There’s a family concession (2 adults, 3 children) of $6. For off-route pick-up and drop-off, there is an additional fare of $1.50 payable for each address that is not on the route.

Local transport planner Bevan Woodward, who has been working for the Hikurangi Foundation, in partnership with Auckland Transport on the project, says “It’s been great to work with Auckland Transport.  They recognise that we have to do something different if we’re going to make public transport work in our part of the world. If we want to address the traffic issues in our towns we’ve got to provide a viable alternative to the car.” 

This is the first service of its type in the Auckland region and is a 12 month trial.  If this is successful similar services could pop up on the outskirts of Auckland as an innovative way to bring public transport to more communities. 

Details on the new service and the timetable can be found at www.kowhai.org.nz