In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Media Release: Replacement Services

Buses replace some trains this weekend

23 March 2011

Buses will replace trains on the Southern, Onehunga and part of the Eastern Line this weekend.

The closures will allow KiwiRail and Auckland Transport to continue upgrading the rail network and prepare it for electrification.

Buses replacing trains Saturday 26 and Sunday 27 March:

  • Eastern Line: Papatoetoe to Papakura only

    • Note that passengers can catch an Eastern Line train to Britomart from Papatoetoe, Middlemore, Otahuhu and Westfield stations.
  • Southern Line : Britomart to Otahuhu (via Newmarket), Papatoetoe to Papakura

  • Onehunga Line : Britomart to Onehunga

Replacement rail bus services will be provided during the closures and special timetables will be in place for them.

Extra rail buses will be running for the Warriors vs Dragons game at Mt Smart Stadium on Saturday. The rail bus stop at Papatoetoe Station will be at a new, more convenient location on Shirley Rd.

For full details go to   Details will also be available at stations.

Auckland Transport and KiwiRail understand replacing buses with trains causes some disruption and work hard to minimise the impacts wherever possible.

Given the significant amount of work to be done, closures on Auckland's rail network will be a regular occurrence for the foreseeable future. Works are generally scheduled to minimise disruption to peak-hour commuter services and carried out at weekends, public holidays, and evenings when there are usually fewer people travelling.

Following this weekend, the next rail line closures will be on Saturday, 9 April and Sunday, 10 April.

For more details on the upgrade of the rail network visit