In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

More train services for Auckland commuters

Auckland Transport is increasing commuter train services, particularly on the Western Line at weekends.

On Tuesday 29 October, new timetables will be introduced for train services including doubling weekend services to the west to cope with demand.

Auckland Transport’s Group Manager Public Transport, Mark Lambert, says: “Public demand for enhanced Western Line schedules has been evident for several years, and now that electrification work is nearly complete, it’s a suitable time to improve weekend schedules.”

The Western Line will get half-hourly services on Saturday and Sunday between Britomart and Swanson, westbound from 8am to 6pm and eastbound from 9.20am to 7.20pm. Currently there is an hourly service on the weekend (and only as far as Henderson on a Sunday).

These changes will also extend Sunday services to Sturges Rd, Ranui and Swanson stations.

And there are changes on other lines including:

  • Earlier services from Papakura on the weekends (currently first service is 7.10am, new services at 6.15am and 6.45am on both Saturday and Sunday). These earlier services affect Papakura, Takanini, Te Mahia, Manurewa, Homai, Puhinui, Papatoetoe and Middlemore.
  • Onehunga services are re-timed with some services leaving earlier than currently. This follows improvements to service delivery over the past nine months and will help to further improve punctuality across the network
  • An extra night service to Onehunga on Saturday and Sunday nights:
    • Saturday departing Britomart 11.41pm, arriving Onehunga 12.06am. Currently the last service arrives at 11.06pm.
    • Sunday departing Britomart 10.11pm, arriving Onehunga 10.51pm. Currently the last service arrives at 9.06pm.
  • An extra service to and from Onehunga mid-morning Monday to Friday.
  • An extra service from Manukau departing at 9.08am Monday to Friday.

As well as the timetable changes, buses will replace trains on some weekends and evenings to enable KiwiRail to continue to prepare the Auckland rail network for the arrival of the new electric trains. Before travelling, train users should check the timetable.