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New AT Customer Service Centres opened

Media release: 25 October 2012

As AT HOP rolls out on Auckland’s trains this weekend, Auckland Transport is providing more assistance for people travelling on the city’s growing bus, train and ferry network.

Auckland Transport is expanding its main Customer Service Centre at Britomart and opening three new centres.

Auckland Transport Chief Operating Officer, Greg Edmonds says, “The timing of this expansion is perfect with AT HOP coming to the trains this weekend and to ferries in a month.

“We’re set-up to provide Aucklanders and visitors with one-stop shops to help them travel easily around the region on our expanding public transport network. We want to make their journey as efficient and as pleasant as possible.”

The new Service Centres are at Newmarket and New Lynn stations and on the AUT City Campus.

The existing Customer Service Centre at Britomart has been expanded to provide more help with public inquiries and there are more self-service facilities.

At all four centres staff can help you with:

  • Planning your journey using trains, buses and ferries

  • AT HOP cards; concessions, registrations, transaction history, general enquiries, lost or stolen cards

  • Bus, train and ferry timetables and maps

  • General public transport enquiries

Locations and opening hours:

Britomart Transport Centre in expanded premises.

Hours: 7.30am-8pm Monday to Saturday. 8.30am-5pm Sunday and public holidays.

Newmarket – Newmarket Train Station opening Monday 29 October.

Hours: 7am-6pm Monday to Friday. 8am-4.30pm Saturday.

AUT City Campus opening Monday 29 October.

Hours: 7.30am-5pm Monday to Friday.

New Lynn – New Lynn Transport Centre opening soon.

Hours: 7am-7pm Monday to Friday. 8am-4.30pm Saturday.