The Rail and Maritime Trade Union (RMTU) has given notice of its intent to commence industrial action from Monday 26 February to Friday 16 March.

Auckland Transport and Transdev have developed a temporary timetable to minimise disruption and provide consistent rail services on these lines during this period.

Customers can expect Southern, Western and Eastern line weekday peak train services at 20-minute intervals, with inter-peak and off-peak services running as normal. Many trains on these services will run with six cars, which can hold 900 passengers, to help reduce impact.

Onehunga and Pukekohe weekday train services and weekend train services across all lines will remain on their usual timetable.

Ferry and bus services will operate as normal.

Read the media release: Temporary timetable on trains due to industrial action.

Auckland Transport

New AT Customer Service Centres opened

Media release: 25 October 2012

As AT HOP rolls out on Auckland’s trains this weekend, Auckland Transport is providing more assistance for people travelling on the city’s growing bus, train and ferry network.

Auckland Transport is expanding its main Customer Service Centre at Britomart and opening three new centres.

Auckland Transport Chief Operating Officer, Greg Edmonds says, “The timing of this expansion is perfect with AT HOP coming to the trains this weekend and to ferries in a month.

“We’re set-up to provide Aucklanders and visitors with one-stop shops to help them travel easily around the region on our expanding public transport network. We want to make their journey as efficient and as pleasant as possible.”

The new Service Centres are at Newmarket and New Lynn stations and on the AUT City Campus.

The existing Customer Service Centre at Britomart has been expanded to provide more help with public inquiries and there are more self-service facilities.

At all four centres staff can help you with:

  • Planning your journey using trains, buses and ferries

  • AT HOP cards; concessions, registrations, transaction history, general enquiries, lost or stolen cards

  • Bus, train and ferry timetables and maps

  • General public transport enquiries

Locations and opening hours:

Britomart Transport Centre in expanded premises.

Hours: 7.30am-8pm Monday to Saturday. 8.30am-5pm Sunday and public holidays.

Newmarket – Newmarket Train Station opening Monday 29 October.

Hours: 7am-6pm Monday to Friday. 8am-4.30pm Saturday.

AUT City Campus opening Monday 29 October.

Hours: 7.30am-5pm Monday to Friday.

New Lynn – New Lynn Transport Centre opening soon.

Hours: 7am-7pm Monday to Friday. 8am-4.30pm Saturday.