In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

New bus services for Green Bay and Titirangi area

More buses more often, better reliability and a simpler timetable are some of the improvements Auckland Transport has made to West Auckland bus services. 

Based on public consultation that took place in October-November 2013, services in the Green Bay and Titirangi area have been completely redesigned from the ground up.  Starting Sunday 3 August these new routes have been designed for greater frequency, simplicity, and to provide better connections to other buses and trains at New Lynn. This part of West Auckland is the first area in Auckland to get the principles of the New Network that will be rolled out across the city in the coming years.

In addition to the major changes in Green Bay / Titirangi area, there are a number of other changes being implemented across the wider West Auckland area to improve service to the region.   

Mark Lambert, Group Manager Public Transport says, “The changes are a direct response to customer requests to have more frequent and reliable services. They will improve services for the majority of passengers and make the public transport network easier for new customers to understand.” 

Some of the changes include:

  • Services between Titirangi Village and New Lynn will be every 30 minutes, seven days a week between 7am and 9pm.
  • A new route has been created linking Titirangi Village directly with Glen Eden shops and train station.
  • Some direct trips to the city have been replaced by local trips to New Lynn where passengers will need to connect to another bus or train.  Connections between bus and train have been timed to allow passengers to transfer easily. 
  • Minor changes to timetables for most West Auckland suburban bus services.
  • Minor changes to routes and bus stops at Henderson Town Centre, and Hobson Street and Victoria Street West in central Auckland.

Find out more about the new timetables here or phone the AT Contact Centre on 09 366 6400.

The New Network for the wider area of West Auckland will be consulted on later this year.