In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

New Half Moon Bay ferry pier open for business

Half moon bay openingAuckland’s newest ferry pier at Half Moon Bay was opened today by Mayor Phil Goff, providing a modern and safe ferry experience for commuters.

Joined by Howick Local Board Chairman David Collings and Auckland Transport Deputy Chairman Wayne Donnelly, Mr Goff cut the ribbon on the new, fully-sheltered $5.9 million pier.

Image: Phil Goff and David Collings cut the ribbon. 

The new pier ensures better connections between bus and ferry services, and will account for six percent of the over 6.1 million trips now being taken on the Auckland ferry network per year.

Mr Goff says, “It’s great to be opening another important link in Auckland’s transport system - one that will take people off our congested roads. Half Moon Bay’s new pier provides a safe, modern facility for ferry users, and will encourage new patronage.”

The new pier will also play a pivotal role as a transport hub when the new bus network for East Auckland is rolled out in 2018.

“We need more and better public transport and alternatives to car use to reduce Auckland’s congestion and lower emissions. Auckland Transport is currently implementing a simpler bus network that will improve bus/ferry connections at Half Moon Bay, increase trip frequency, and deliver longer operating hours and extra ferry sailings,” Mr Goff says.

Howick Local Board contributed $2.5 million from its transport capital fund for the project and its Chairman David Collings says the board is excited to see the new facility in use.

“This is something local commuters and the local board have been wanting for a long time, a facility that makes getting to and from the ferry a lot easier, safer and drier, so this is a real milestone. I am sure passengers will enjoy the improvements.”

Mr Collings says the pier is part of the board’s longer term vision to create a transport hub at Half Moon Bay.

Auckland Transport's Chief AT Metro Officer Mark Lambert says the new pier will provide a better travel experience for all our customers. “It is designed to be safer, more accessible and provide a greater level of shelter from the elements.

“As Half Moon Bay is subjected to strong south-westerly winds, the south-western face of the pier is now fully clad to provide shelter for ferry users as they travel down the pier to the boarding pontoon.”

AT has worked together with the construction team (Downer, Bellingham Marine, Hauraki Piling, and JLE Electrical) and the consultant team (Lautrec, Brown Day Group and ECS) to deliver this project. 

Benefits of the new ferry pier

  • Ferry and bus services will be located in one area, providing easy transfers between bus and ferry.
  • Upgraded ferry-bus hub will better connect residents of the south-east to Auckland’s CBD.
  • Passenger ferry services will be separated from other marina users, improving passenger flows.
  • New ferry pontoon will provide enhanced levels of comfort, ambience and weather protection.
  • The upgraded pier will be functional, safe and accessible.

Dimensions

  • Wharf / walkway: approx. 96m.
  • Wharf / walkway width: 5m.
  • Pontoon length: 21m.
  • Pontoon width: 9.5m.
  • Pontoon height: 3m.
  • Gangway length: 24.5m.

Video: Chairman of the Howick Local Board David Collings, AT’s Ferry Services Manager Gareth Willis, and AT’s Project Manager Greg McNeil discuss the benefits of the new Half Moon Bay ferry pier.

More information

  • During the last five years, patronage of the Half Moon Bay ferry pier has increased by over 50 percent; the year to date increase has been more than 13 percent.
  • A bus stop with facilities for buses to stop to pick up/drop off passengers will also be constructed at the end of the new ferry pier. The walking distance between the bus drop of area to the pier will be similar to the distance between the old bus stop and wharf.
  • In October last year, AT added four more ferry services to Half Moon Bay in response to growing demand: 9.15am and 3.15pm from Half Moon Bay and at 8.35am and 2.30pm from Auckland.
  • A new bus turnaround area for a bus interchange will be constructed soon.

Find out more about the project.