In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

New K'Rd Bus Shelters Unveiled

Media Release: 23 August 2011

The new Karangahape Road bus shelters were officially unveiled this morning at a dawn ceremony that saw the successful completion of Auckland Transport’s $2.1 million project.

The previous bus shelters which were built in 1970 have been replaced by a fresh open-style structure designed by Opus Architecture. The new design optimises views from the overbridge and will be easier to clean and maintain.

Auckland Tourism Events and Economic Development played a key part in the project with a generous contribution of $300,000. The overbridge is a key part of the RWC 2011 Fan Trail, part of the official transport plan for Eden Park during RWC 2011.

Chief Executive for Auckland Transport, David Warburton this morning acknowledged the support of ATEED along with the K ‘Road Business Association. “K ‘Road is one of Auckland’s most famous roads and it’s important that it looks its best, particularly with RWC 2011 less than three weeks away.”

“A large number of people walked, if not the whole way, at least part of the way to the way to the Bledisloe Cup game at Eden Park a few weeks ago, and we know our international visitors are well used to walking to matches in their own countries, so between walking and catching the bus here, K’ Road residents can expect a fair few more people in their neighbourhood shortly.”

An image of the artist and his artwork at the bus shelters
To ngan artist, Filipe Tohi, designed the decals for the light poles.

The design includes new safety screens and a canopy along the length of the bridge. Additionally, bus shelters were built with new seating areas and improved lighting.

Renowned Tongan artist, Filipe Tohi, was commissioned by the K ‘Road Business Association to design decals (removable transfers) for the light poles on the overbridge. The business association has adopted Tonga as their ‘second team’ for RWC 2011. ’Because the decals are removable, other artists will be able to showcase their work in the future.

The bus shelter replacement project, which began early in June, was more cost-effective than upgrading the existing shelters because of ongoing maintenance costs. The previous shelters had outlived their shelf life by more than 15 years.