In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

New Otahuhu Station and a New Network for south Auckland

New Otahuhu Station #2Auckland’s newest transport centre at Ōtāhuhu Station will open on 29 October 2016 and will herald the roll out of a simpler public transport network for South Auckland.

A free community celebration will be held at the new bus station this Saturday from 10am to 3pm for members of the public to meet Auckland Transport staff and learn more about the new bus network starting the next day on Sunday, 30 October.

Completing the construction of the new bus station is a major milestone for Auckland Transport, with the $28-million project being funded by Auckland Council and the New Zealand Transport Agency.

The station is at the heart of the Southern New Network, says Auckland Transport’s Chief AT Metro Officer, Mark Lambert. “Auckland is moving towards a more connected network of local feeder services connecting with frequent bus and train services. Bus and train transport hubs like Ōtāhuhu are at the heart of this transformation.

“South Aucklanders can look forward to seeing more buses on the road and at better frequencies than before. The first bus to arrive at this station is the frequent Great South Road bus from Papakura at 6.38am. It is one of three bus routes that will operate at least every 15 minutes, between 7am and 7pm, seven days a week.”

Improved bus frequencies, more direct routes, Simpler Fares, and new bus stations like Ōtāhuhu will make it easier for people to connect.

Public transport patronage at Ōtāhuhu Station has increased by 9% in the past 12 months with a total of 117,000 passengers using the station to board trains in the year to August.

The old Ōtāhuhu train station was hidden behind a shipping container yard with poor access. Mr Lambert says the new station delivers a high-quality, attractive building for customers. “This is a station which is attractive and safe for people to use. Buses will also run between the station and the town centre linking local businesses and residents,” says Mr Lambert.

The design of the new station reflects the history of the area and the site’s importance to local mana whenua as a historic portage for waka. Māori art and design is displayed throughout the station site with three key artworks integrated within the building.

Features of the new Ōtāhuhu Station

  • A high-quality, modern facility, with architecture reflecting local and historical narratives.
  • Covered bus platforms for passengers moving between bus and train services.
  • Improved facilities and access for cyclists and pedestrians.
  • Clear, safe separation of buses, trains, pedestrians, cyclists and other vehicles.

Get more information on Ōtāhuhu Station.

Ōtāhuhu Station opening

  • Date and time: Saturday 29 October, from 10am to 3pm.
  • Getting there:
    • By train: Both the Eastern and Southern lines trains stop at Ōtāhuhu Station.
    • By bus: A free schuttle bus will run between Ōtāhuhu town centre (existing bus depot) and Kaka Street. The bus will operate every 15 minutes from 10am to 4pm. Passengers will need to climb the steps of the Kaka Street overbridge to get to the event.
    • By bike: Lock your bike at the station's cycle rack.
  • There is no public parking at the event.