In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

New Pine Harbour ferry timetable

Residents of the Beachlands Maraetai community will benefit from an increased number of Pine Harbour Ferry sailings, including more services to ease congestion during peak times, and late night Friday services to and from the City, when a new timetable is introduced on Monday the 29th of February.

The timetable is being implemented after public consultation was held late last year, which confirmed strong local support for the proposed schedule changes.

Of the 541 submissions received, 86% of people said that the new timetable would encourage them to use the ferry more often, and 95% of people who don’t currently use the ferry said that the proposed changes would encourage them to give it a go.

The results of a separate public survey carried out by the Pohutukawa Coast Community Association were also considered, and have helped influence the final outcome.

“We’re grateful to the community for the high level of feedback,” says Gareth Willis, Ferry Services Manager, “and as a result we have made a number of changes to accommodate public demand where we possibly could.”

Following public feedback, changes to the timetable that was initially proposed in the consultation include:

  • Pushing back the departure time of the final service leaving Downtown to allow people more flexibility on weeknights.
  • Later sailings on Friday nights for people staying out in the city.
  • Modified early afternoon sailings to accommodate parents collecting their children from Beachlands School.
  • Improved late morning services.

In total, the new timetable will provide eight extra services every day between Monday to Thursday, and twelve additional services on a Friday, compared to the current timetable. This is more than a 25% increase in service throughout the week.

Information about the new timetable will be available on board the Pine Harbour Ferry and on the AT website at least a week before implementation, so people can plan their journeys ahead of time.

“From the promising results we received in the survey and the changes we’ve made as a result of feedback, we’re optimistic that the new timetable will benefit not only current ferry users, but they will also attract new customers as well,” says Mr. Willis. “Unfortunately, we are unable to introduce weekend services at this moment in time but we hope to be able to reconsider later this year.”

The Beachlands Maraetai public transport survey was undertaken between 19 October to 2 November 2015. The additional services are being facilitated by Sealink’s new ferry vessel, Clipper V, which has been operational since December 2015 to allow maintenance works to be completed on the other vessels within the SeaLink fleet.

Analysis of the feedback from the survey related to bus services is still underway, and information about the next steps will be announced later this year.