In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

No Trains During Christmas Holiday Period

Auckland Transport Media Release

17 December 2010

No trains will be running for two weeks during the Christmas holiday period as major work to prepare the Auckland rail network for electrification is carried out.

Special bus services will replace trains, except for Christmas Day when no trains or rail bus replacements will run. Other bus services will be available.

All lines will be closed from Christmas Day until reopening on Monday 10 January 2011. The whole of the Eastern Line, and Southern Line south of Otahuhu, will remain closed until Monday 17 January 2011. All normal train timetables will resume Monday 17 January 2011.

Prior to Christmas, buses will be replacing Western Line trains this weekend. Baldwin Ave Station will also close after the final train tonight until early February for a major upgrade.

Auckland Transport Public Transport Operations Manager Mark Lambert says the Christmas holiday shutdown will see a significant amount of work done to upgrade the rail network.

“A lot will be achieved in a short time. Although there will be inconvenience for passengers they will see the benefits, both next year and then with electrification.

“Auckland Transport will be creating a new station at Baldwin Ave on the Western Line while KiwiRail relocates and extends the platforms. This will include new shelters, lighting, CCTV, station PA and landscaping.

“To get this done Baldwin Ave will close from 18 December until early February. During this period passengers will need to catch the train from Mt Albert or Morningside if convenient, or use one of the many scheduled bus services in the area.  Normal bus fares apply to these scheduled bus services.

“Platform extensions and modifications will be carried out at Puhinui and Remuera stations.

“There will also be improvements to reliability and safety as a result of the work done during the shutdown.

“We appreciate everybody’s patience while the work is happening on the rail network.”

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