Auckland Transport

Otahuhu Station electronic ticket gates are live

Electronic ticket gates have been installed at Ōtāhuhu Station and began operating this morning with the aim of improving safety and reducing fare evasion.

The new ticket gates will mean that customers must have a valid AT HOP card or paper ticket to access the train platform to catch a train.

Customers arriving by train at Ōtāhuhu Station, will also need a valid AT HOP card or paper ticket to exit through the gates.  Those who arrive without one, will need to return to the station where they boarded to buy one.

Māngere-Ōtāhuhu Local Board chair, Lemauga Lydia Sosene, welcomes Auckland Transport’s ongoing investment at Ōtāhuhu station to improve safety for commuters.

"A big goal for our local board is to make sure people have access to quality, well-connected and safe public transport and we have made some great strides with the opening of the station last year, bus station upgrades at Māngere and a range of other improvements."

Electronic ticket gates make it simpler for bus and train journeys, with a single fare being charged for each journey, even if customers take several buses or trains to get to their destination.

For example, customers pay for one entire journey from A to B, instead of paying for each bus or train separately. Tag on and off each bus and train and at the end of a journey and customers will be charged a single fare. During a journey, customers can use up to 5 buses or trains within 4 hours, with up to 30 minutes transfer time between each trip.

The electronic gates are already in use at Britomart, Newmarket, New Lynn and Manukau stations, and went live at Henderson Station last week.

Henderson-Massey Local Board Chairman Shane Henderson says, "This is an important upgrade for Henderson. We are a metro centre, with attractions that are the envy of the city, and facing further growth and investment. Gates will improve safety and the customer experience, and as Henderson grows we need our transport infrastructure to keep pace."

Electronic gates will also be installed at Manurewa, Papatoetoe, Middlemore, Parnell, Papakura and Glen Innes stations under the recently-announced Safety and Fare Enforcement (SaFE) project.

SaFE is a joint commitment between AT and passenger rail operator, Transdev Auckland, to deliver initiatives that will improve customer experience, increase security and safety, and reduce vandalism and fare evasion by the end of 2019.

Ōtāhuhu Station has won an Award of Excellence in the prestigious Te Karanga o te Tui category at the 2017 New Zealand Institute of Landscape Architects (NZILA) Awards.