Auckland Transport

Outstanding marks for Panmure Interchange

Panmure Station LargePanmure locals rate their new bus and train station a near perfect 99 out of 100.

The outstanding customer satisfaction score comes after an Auckland Transport face to face survey of passengers just weeks after it opened.

The interchange got a resounding 99 per cent satisfaction score for the ease of getting into and out of the interchange, 98 per cent found the interchange easy to navigate and 98 per cent said they felt safe .

A further 96 per cent of people were happy with interactions with staff at the ticket and information booth.

Auckland Transport’s Chief Operations Officer Greg Edmonds describes the survey results as hugely encouraging. “It is one thing to build facilities such as this but to have this level of customer feedback is just fantastic” he says.

“This feedback demonstrates how quickly the interchange has proven its worth as a major transport hub for the Panmure community . By helping to make life a lot easier for commuters and passengers, we will attract more people to use public transport.”

Mr Edmonds says Auckland Transport regularly surveys passengers to understand what it can do to improve our public transport facilities and services.

More than 100 passengers provided feedback in face to face interviews over a two week period .

A number of suggestions are also being looked into by Auckland Transport including more planting and landscaping, clearer signage, availability of refreshments, more frequent and clearer announcements, and more seating

The Panmure Interchange is one of the busiest rail stations in the region with approximately 1700 passengers per day. It has grown rapidly since 2003 when it was used by less than 100 passengers per day.    It is part of the Auckland Manukau Eastern Transport Initiative (AMETI), and is the first stage of the South-eastern Busway between Panmure, Pakuranga and Botany.

The next stage will see the creation of the busway lanes along Lagoon Drive and Pakuranga Rd to a new bus station at Pakuranga town centre.