Skip to Main Content
Auckland Transport

Personal Journey Plan Service

04 October 2010

A new initiative demystifying Auckland’s public transport system and promoting alternative transport options is being trialled to help local residents who may be affected by Devonport's Lake Road upgrade. 

The Personal Journey Plan service offers one-on-one advice to people who have found public transport timetables, fares, routes and connections time consuming to work through and difficult to understand.

The service also caters for new residents who want to find out about the quickest and easiest ways of getting around including carpooling and making use of the preferential parking at Devonport Wharf, and where the local walkways and cycle routes are.

Personal Journey Planning is a relatively new concept in New Zealand and has been developed following market research that shows people would consider changing the way they travel if they had help assessing the options and solutions were customized to meet their individual needs.

North Shore City Council Group Manager Transport Strategy and Planning, Archer Davis, says Personal Journey Plans are a relatively simple approach to reducing congestion on local roads.

“As part of our co-ordinated approach for travel on the Peninsula during the Lake Road upgrade, this trial will help households reduce their car use, ultimately save them time and money and potentially help us with traffic management during the upgrade,” says Mr Davis.

The trial is available to the first 125 residents who register at and if successful, could be expanded in the future.

The NZ Navy has already expressed interest in participating in the trial along with implementing a carpooling programme as part of its efforts to help reduce congestion on the Peninsula.

Stage two of the Lake Road upgrade is expected to be completed in mid-2011.