In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Start date confirmed for new ferry service

Media release: 18 December 2012

Hobsonville Wharf Pontoon moved into position Auckland’s latest ferry service, connecting Hobsonville Point in Upper Harbour and Beach Haven in Kaipatiki with the Downtown Ferry Terminal and the Britomart transport hub, will start on Monday 4 February.

The service will be operated by 360 Discovery Ltd and will run on weekdays between Hobsonville Point and Auckland’s Downtown Ferry Terminal.

The Ferry Wharf at Hobsonvillle Point is nearing completion and the ferry pontoon was recently moved into position at the construction (see picture above).

Auckland Transport’s Manager, Public Transport Services, Mark Lambert, says, “It is very gratifying providing ferry services, with our operator, 360 Discovery, for the major new housing development being built at Hobsonville Point. The services will be useful for work, school and leisure, offering an easy and pleasant link between Hobsonville, Beach Haven and the city.

“The vessel is Discovery II an 80 seat catamaran which is currently undergoing refurbishment ready for the start date”.

Hobsonville Land Company Chief Executive, Chris Aiken says: “The launch of the ferry service is the result of our vision, shared by Auckland Transport, to provide our residents with a fast and pleasant way to travel into Downtown Auckland. We are extremely pleased with the design of the new wharf which adds character and interest to our beautiful waterfront area”.

Mr Lambert says, “Two morning and three afternoon services will operate each week day. Morning services will operate from Beach Haven from 6.50am and will end in Hobsonville at 6.45pm. Adult ticket prices for Hobsonville Point will cost $12 cash fare one way or $9.20 with an AT HOP card. Child fares will cost $7.20 cash fare or $6.48 with an AT HOP card.

“Adult ticket prices for Beach Haven to Auckland will cost $8.00 cash fare or $6.40 with an AT HOP card. Child fares will cost $4.80 cash fare or $4.32 with an AT HOP card”.

Mr Lambert says, “Both Hobsonville Point and Beach Haven will have brand new ferry wharves. Hobsonville at a cost of $3.2 million with a $900,000 contribution from the Hobsonville Land Company and Beach Haven will cost $1.2m.

Mayor Len Brown is confident of strong public support for the new services. “Aucklanders are looking for alternatives. These services will provide commuters from Upper Harbour and Kaipatiki with a convenient and very pleasant alternative to motorway gridlock. It’s all part of our plan to provide transport choices for Aucklanders as part of our integrated transport plan.

Deputy Mayor Penny Hulse says, “Good public transport in new developments is a top priority for Auckland Council, so we are delighted with Hobsonville Land Company’s and Auckland Transport’s investment and work in this regard”.  

The service from Hobsonville Point to down will take 30 minutes. The service from Beach Haven takes 40 minutes.

The Chairs of the Kaipatiki and Upper Harbour are also right behind the new service.

Construction work at Beach Haven means access to the boat ramp there may be restricted or closed during January.

Fare and timetable information will be available on the Auckland Transport website from early next year.

For more information go to

See Hobsonville Ferry Terminal