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Auckland Transport

Street light maintenance Street light maintenance

Street lights are installed to light public roads and accessways for traffic and pedestrian safety purposes. Major roads within the urban areas of the city are brightly lit, with less street lighting provided on minor urban roads and in rural areas.

Reporting a problem with a street light

You can contact us with any enquiry regarding street lighting, including the following issues:

  • Lights not working or flickering.
  • Lights left on during the day.
  • Lights left off at night or with incorrect timings.
  • Damaged lights - particularly if it is causing a safety hazard.
  • Electric pole with street light knocked over.
  • Nuisance caused by positioning of light.
  • Lights being obscured by trees.
  • Dim or outdated lighting.
  • A need for stronger or additional lights.

You should know:

  • To receive a confirmation email and updates log in before you start, otherwise continue anonymously.
  • You will get a reference number at the end to use if you need to contact us about this request.
Report a broken street light

Please note: Auckland Transport maintains street lights above street level. Vector is responsible for the power to street lights below street level.

Street Lighting Policy

A study on road lighting was undertaken in 2002-2003 with the primary objectives of:

  • recommending appropriate standards for lighting the city's roads and pedestrian areas,
  • assessing the performance of existing lighting against the standards recommended,
  • finding ways to alleviate adverse effects of trees on lighting,
  • determining how to use white light optimally,
  • identifying needs for upgrading the city's lighting to the proposed standards and provide a strategy for the upgrading.

Note: that this study applies primarily to roadways, and pedestrian footpaths/areas that directly adjoin the roadway. Where pedestrian footpaths are not associated with roadways, or for other pedestrian focused areas, please refer to the Pedestrian Lighting Guide.

Recommendations from the street lighting study

A report based on the study findings was tabled at the Transport Committee meeting on 3 March 2003 seeking committee approval for adoption of the standards and the policies recommended in the study. Report recommendations adopted by Transport Committee are:

a. That the lighting standards as set out in Appendix 1 (PDF 98KB)  be adopted for the city's roads and pedestrian areas, it being noted that the recommended standards follow AS/NZS 1158: Road Lighting for roads but apply a higher standard for pedestrian oriented areas. Note: The other light technical parameters set out in AS/NZS 1158: also apply.

b. That the city's lighting be progressively upgraded to the recommended standards through incorporation into appropriate urban upgrading, streetscape projects, transport safety improvements and renewal programmes.

c. That white coloured lighting (metal halide) as opposed to golden yellow coloured lighting (high pressure sodium) be installed in:

  • the city centre and other main centres,
  • commercial areas with heavy pedestrian use in the night,
  • areas of significant tourist, historical, amusement, and entertainment interest,
  • public transport facilities,
  • areas with security cameras,
  • major intersections,
  • pedestrian routes actively used at night that are regarded as high-risk areas.  

d. That the code of practice for addressing street trees as set out in Appendix 3 - Tree Policy be adopted.


The appendices provide details of the lighting standards and policies:

Appendix 1 (PDF 98KB)  - the lighting standard titled 'Proposed levels of service and light technical parameters for lighting of roads, pathways and public activity'.

Appendix 2 summary of white light policy.

Appendix 3 summary of tree policy.

The standards and policies are now formally adopted by the council, and to be adopted in relevant renewal and new work programmes.

For a copy of the CD containing the full report of the lighting study and Road Lighting Categories listing of city streets, contact us.

Street Lighting Policy - appendix 2 white light policy

The Street Lighting Policy Appendix 2 report examines the literature and opinion within Auckland City with regards to the use of 'white' light as opposed to 'golden yellow' light, for new and existing public lighting works.

The international trend in recent years has been to light public places in city centres and places of interest with 'white' light. The main advantages and disadvantages of doing so, are as follows:


  • imparts natural appearance due to better colour rendition and generates a general feeling of security and wellbeing,
  • makes city centres and places of interest appear more natural and attractive, and thereby attract more people,
  • research indicates that 'white' light may reduce an observer's reaction time under normal street lighting conditions.



  • more expensive to own, operate and maintain.


  • colour shift in the older technology lamps,
  • lamps contains mercury amalgam - potentially hazardous mercury waste (though less than for mercury vapour lamps currently in use).

Opinion within Auckland City would appear to be favourable towards using 'white' light in areas of commercial interest, in areas with high night-time pedestrian traffic and in public amenity areas.

Although the benefits of 'white' light are mainly aesthetic and therefore subjective, there is a growing body of opinion and research that 'white' light produces notable benefits in reduced reaction times. It does however also add to the 'comfort' of amenity lighting.

For these reasons this report recommends the adoption of 'white' light producing luminaires at intersections between major roads and at main centres (particularly active commercial areas with heavy pedestrian use at night and where pedestrians cross roads, eg zebra crossings, refuges and major intersections) and in other places of substantial historical and economic interest.

Street Lighting Policy - appendix 3 tree policy

The Street Lighting Policy Appendix 3 report was commissioned to examine the issues of providing adequate lighting to roads, when trees are present and may cause undesirable shadowing. Also considered are ways in which new roading installations can be designed to mitigate these issues.

The results of this study have come up with the following solutions:

Where trees are existing

  • For mature tree-lined roads, if single sided and of narrow nature, poles need to be located on the road side opposite the trees. If there are trees on both road sides, lighting columns on each side may be required within the minimum of 700mm of the kerb and having long outreach arms and located midway between trees. Careful pruning may be necessary to allow the light to pass under the tree canopy to the road. Consultation with the power and telecommunications utilities is required if there is overhead reticulation.
  • Mature trees, where there are existing overhead, power lines will require long outreach brackets from the existing power poles with lighting columns supplementing from the other side of the road.
  • Poles should be placed equidistant and at least 5m from the centre of any tree. Trees should not be planted where root structure can interfere with underground lighting cabling or other underground services unless tree pits are used to confine the root structure.

For new roading installations

  • Where there are areas of new planting, consideration should always be given first to the potential impact of shadows from road lighting for safety reasons when selecting the positioning and the species of trees.
  • In new subdivisions lighting column positions must be determined to conform to the Auckland City road lighting requirements at the onset and these positions fixed. The subdivider often installs these and it may be necessary to more closely specify what is acceptable. Only then should the trees be located by the Auckland City arborists and planted to a minimum number and size to create the future daytime aesthetics and to be within the minimum distance requirements of the lighting columns.

There is no simple single solution applicable for all roads or streets, which already have existing trees, but there should be a high level of coordination between the trees and the placement of lighting columns to provide an acceptable urban landscape.

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Privacy policy

We’ve made asking for help safer than ever.

Join us in standing up against domestic violence and making more places of refuge across the internet.

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If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

I’m ready to talk now.

You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.


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When finished, don’t forget to close your browser window to ensure your safety and privacy.

Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.


In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:
Post:Privacy Officer
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website ( If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else