Auckland Transport

Risk management standard


  1. Background and purpose

The purpose of this Standard is to ensure that all health and safety hazards and risks associated with Auckland Transport (AT) operations are identified, reported and thoroughly assessed, and that the appropriate corrective action aimed at preventing an incident or injury is undertaken to support a zero harm goal.

  1. Scope

This standard applies to all AT employees, members of the public, visitors, and contractors who may be affected by AT’s activities or who undertake activities on behalf of AT. This procedure has been completed to align with Auckland Transport’s health and safety framework.

This standard is to be read in conjunction with the relevant AT Health and Safety Hazard and Risk Management Procedure.

  1. Responsibilities

Chief Executive

  • Accountable for the organisation’s compliance with AT’s Health and Safety Policies and Standards.
  • Ensuring allocation of competent resources and accountabilities across the organisation to meet the requirements set out in this Standard.

Divisional Managers

  • Accountable for implementing and maintaining the H&S Risk Management Standard requirements.

Health and Safety Manager

  • Accountable for ensuring AT’s Health and Safety Management System provides effective processes and procedures with tools to support management in meeting their H&S responsibilities.

Line Managers (includes Project/Contract Managers)

  • Assist the Divisional Managers with identifying, assessing and managing hazards and risks.
  • Ensure safe systems of work are implemented to ensure hazards and risks are effectively managed, and that all persons are trained, competent, and fit for the tasks they will undertake.
  • Ensure hazards and their risks are effectively managed with prioritised corrective or mitigation action aimed at preventing incidents and injuries.
  • Ensure all hazards and risks are reported and systems are in place to notify key internal and external stakeholders within specified timeframes set out in this Standard.


  • Comply with all reporting requirements set out in this Standard.
  • Ensure they have effective processes and systems in place to manage hazards and risks.
  • Regularly report hazards and risks as part of agreed safe systems of work to their AT Project Manager/Contract Manager.


  • Comply with the H&S Hazard and Risk Management Procedure.
  • Comply with H&S risk management controls for all work activities undertaken.
  • Only undertake tasks which they are competent and authorised to undertake.
  • Report all hazards and risks involving themselves or others that they are aware of in accordance with this procedure and the Risk Management Standard.
  1. Standard

Health and Safety Risk Management is a proactive process that will assist the organisation in preventing incidents, responding to change, and is integral to the continuous improvement of its health and safety management system.

To assist in achieving this goal, this Standard will:

  • Define where, when and how hazard/risk management principles shall be applied, and what constitutes various levels of risk;
  • Identify hazards associated with all aspects of AT’s operations (including contracted works and work environments);
  • Assess the significance of risk associated with each hazard before and after control measures have been determined and implemented;
  • Identify and implement control measures in accordance with H&S legislation and the hierarchy of controls, to manage risk by either: eliminating it completely; or, minimising the risk so far as is reasonably practicable;
  • Monitor and review the effectiveness of implemented controls to ensure that risk has been effectively managed;
  • Ensure key personnel are competent to apply the Hazard/Risk Management process; and,
  • Ensure relevant documentation is established to support the business in the effective execution of the hazard and risk management process.
  1. Process

The process below sets out the steps to identifying, assessing and managing health and safety hazards and risks.


The health and safety hazard and risk management process must be performed through consultation and participation with employees, suppliers and other relevant parties. The 4 steps are as follows:

  1. Identifying Hazards.
  2. Assessing Risks.
  3. Controlling Risks.
  4. Reviewing control measures.

These steps are dependent on the commitment from all relevant parties investing in time, resources, and cost.

This process is intended to help ensure a systematic approach to risk management methodology.

Fig 1: Risk Management Process

Hazard Wheel

Health and Safety Hazard Identification

All hazards shall be identified, reviewed, and assessed in the following situations:

  • Changing work practices, procedures or the work environment;
  • Purchasing new or used equipment or using new substances;
  • Planning to improve productivity or reduce costs;
  • Prior to the start of an activity, project, design, contract, product or transport service;
  • When new information about workplace risks becomes available;
  • Responding to workplace incidents (including “near miss” incidents);
  • Responding to concerns raised by employees, H&S reps or others in the workplace.

Once hazards have been identified they must be reported through the online Health and Safety Information Management System (“Synergi Life”). All hazards will require reporting into this system as soon as is reasonably practicable.

Health and Safety Hazard/Risk Assessment and Management

All hazards are to be assessed prior to and after control measures being determined and implemented with the aim of reducing the risk as far as is reasonably practicable.

The risk assessment will determine what level of risk a hazard poses and what priority it will take when determining control measures.

All risks are to be assessed and given a risk category from Class A (very high) to Class E (very low). This will determine the significance of the risk and ensure effective treatment is given to each class of risk accordingly.



H&S Risk Class




Consequence Rating


Priority For H&S Risk Treatment



Class A


Very High


  • Fatality or life threatening injuries.
  • Catastrophic loss to business >$1,000,000 damage
  • Toxic environmental damage


  • Immediate notification to H&S Manager
  • Cease work until assessment performed and control measures in place
  • Monthly review by Board



Class B




  • Life threatening injuries or multiple person injuries. All notifiable injuries.
  • Critical loss of property < $1,000,000 damage
  • High environmental damage



  • Immediate notification to H&S Manager
  • Short, medium and long term actions developed and implemented
  • Monthly review by Board



Class C




  • Injuries requiring medical attention or hospitalisation
  • Moderate property damage <$100,000 damage
  • Medium environmental damage



  • Monthly notification to H&S Manager
  • Actions are developed and implemented within a month
  • Changes regularly monitored, requirements for action reviewed
  • Quarterly review by Board



Class D




  • Minor injuries or first aid treatment
  • Slight damage to property <$10,000 damage
  • Low environmental damage



  • Quarterly notification to H&S Manager
  • Actions are developed and implemented in line with H&S Hazard & Risk Management Procedure
  • Changes regularly monitored
  • Quarterly review by Board



Class E


Very Low


  • Minor injuries not requiring treatment and near misses
  • Insignificant damage to property <$1,000 damage
  • No significant environmental damage (near miss)



  • Quarterly notification to H&S Manager
  • Monitor for significant changes in risk class
  • Annual review by Board



Control of Health and Safety Hazards and Risks

All hazards with a Class E and above risk rating must have a control measure identified and implemented to eliminate the risk or minimise as far as is reasonably practicable. All control measures must be reviewed by competent persons on a regular basis.


If hazards and their associated risks are well known, well established and the control measures are accepted by Auckland Transport’s H&S Manager, then formally assessing their risk may be unnecessary. If an identified hazard has a known risk and control measure then ensuring the controls are implemented may be all that is required.

In these situations, approval by AT’s H&S Manager will be required prior to determining that the risk management process is not required. The details, the decision, and the reasons are to be recorded in AT’s H&S Hazard/Risk Register.

  1. Definitions

Related policy