Auckland Transport

Roles and responsibilities standard


  1. Background and purpose

To ensure that there is an understanding by all employees of their role and responsibilities under Auckland Transport’s (AT) Health and Safety Policy and the associated Standards and Procedures.

  1. Scope

This standard applies to all AT employees, members of the public, visitors, and suppliers who may be affected by AT’s activities or who undertake activities on behalf of AT.  This procedure has been completed to align with Auckland Transport’s health and safety framework.

This standard is to be read in conjunction with the relevant AT’s Health and Safety procedures.

  1. Process

The health and safety responsibilities associated with a role will be included in all employee Job Descriptions. Health and safety responsibilities will be in line with legislative requirements and placed in employees job descriptions. The responsibilities set out in this Standard are to support each role in meeting their legal obligations and supporting the implementation of AT’s health and safety management system.

Where a role requires a competency standard to carry out the work, it will be included in the Job Description as either a minimum requirement or shall be provided for in the training requirements for the role. (Refer to: Health and Safety Procedure Competency and Training).

The RACI model may be used to further clarify (discuss, agree and communicate) roles and responsibilities set out in this Standard.  All employees will have various involvement in the management of AT’s health and safety system which can be determined using the following RACI criteria.

Responsible: The person who does the work to achieve the task. They have responsibility for getting the work done or decision made. As a rule this is one person; examples might be a business analyst, warden or member of a team.

Accountable: The person who is accountable for the correct and thorough completion of the task. This must be one person and is often the project manager or director. This is the role that the responsible person is accountable to and approves their work.

Consulted: The people who provide information for the project and with whom there is two-way communication. This is usually several people, often subject matter experts or safety representatives.

Informed: The people who are kept informed about progress and with whom there is one-way communication. These are people that are affected by the outcome of the tasks so need to be kept up-to-date.

  1. Responsibilities

Board Members

The Board Members are accountable for ensuring the company effectively manages health and safety.  They must provide leadership and are responsible for the major decisions that influence health and safety such as strategic direction and allocation of resources.

Chief Executive

The Chief Executive has overall accountability for the implementation of Auckland Transport’s (AT) Health and Safety Policy Statement and is also the Officer with overall responsibility for the management of health and safety issues within AT.


  • Support and, where appropriate, contribute to the development of the Health and Safety Policy and the preparation of any issue policy statements;
  • Promote health, safety, and wellbeing awareness amongst employees within AT;
  • Have knowledge and understanding of relevant legislation and regulation relating to health, safety, and employee wellbeing and how it relates to AT and its operations;
  • Make competent resources available to address any H&S risks within the organisation and its operations;
  • Identify and set objectives/goals and monitor the performance of Divisional Managers in relation to health and safety;
  • A Health and Safety Management System based on risk (incorporating Health, Safety, and Wellbeing) is established and maintained;
  • The performance of the H&S management systems is regularly monitored and changes that may be required are implemented;
  • Specialist services are consulted where necessary and that due account is taken of any advice or guidance received.

Divisional Managers

The Divisional Managers are accountable for the practical application of Auckland Transport’s Health and Safety Policy within their areas of responsibility.

They shall, so far as reasonably practicable, have effective arrangements in place to protect the health and safety of those engaged or caused to be engaged in work for Auckland Transport as well as the health and safety of any person affected as a result of our operations and to encourage continual improvement in health and safety performance.


  • Have knowledge and understanding of AT’s H&S policies, standards and procedures, and implement their requirements;
  • Promote H&S awareness among employees within their Division;
  • Lead by example for health, safety, and wellbeing;
  • Have knowledge of relevant legislation and regulations relating to health, safety, and employee wellbeing and how it relates to AT and the operations of the Division;
  • Develop effective H&S plans for their area of responsibility. The H&S Divisional plans require resources allocated to support its implementation;
  • All tasks and operations shall be risk assessed and have control plans in place to mitigate and manage those identified;
  • Assess risks in all designs of new sites, plants, vehicles, equipment and processes and include in process documentation;
  • Establish safe systems of work including emergency procedures for all areas of responsibility;
  • Establish effective communication processes for H&S information, including channels for consultation;
  • Encourage the active participation in H&S of all employees within their Division;
  • Assess the H&S competency of all employees and provide adequate training;
  • Establish effective monitoring and auditing of H&S for all the Divisions’ activities and risks;
  • Participate in the review of the H&S Management System and the organisation’s H&S performance;
  • Consult as necessary with the H&S Manager and/or team and take due account of any advice or guidance received;
  • Support and participate in H&S Committees.

Health & Safety Manager

The Health and Safety Manager has overall accountability to provide support, advice and guidance to the organisation on the effective management of health and safety.

They will ensure there are appropriate systems, processes, and tools to enable all roles to effectively manage and implement health and safety in compliance with New Zealand legislation and achieving international best practice.


  • Develop and implement an effective best practice Health and Safety Management System across AT;
  • Regularly report to the Chief Executive, the Board Directors, and Divisional Managers on the organisation’s health and safety performance and make recommendations for improvement as required;
  • Provide competent advice, guidance and input that enables the Chief Executive and Divisional Managers to discharge their H&S responsibilities and duties;
  • Provide competent advice, guidance and information to line managers and employees to ensure they understand and can implement the organisation’s H&S systems and safeguards;
  • Establish competent H&S training providers to support the business with maintaining their competency.

Line Managers

Line managers are accountable for the practical implementation of the systems and processes established to protect the health and safety of those that report to them, along with those engaged or caused to be engaged in work for Auckland Transport and the health and safety of any person affected by our operations.


  • Have knowledge and understanding of AT’s H&S Policies, Standards and Procedures;
  • Comply with all requirements set out in AT’s H&S Policies, Standards and Procedures;
  • Promote awareness of health and safety amongst employees and contractors under their control;
  • Have knowledge of the legislative requirements relevant to their activities;
  • Undertake appropriate health and safety hazard and risk assessments and develop control measures to reduce the risks to employees and other persons;
  • Establish effective supervision of work activities to ensure safe methods of work and systems are maintained at all times;
  • Make arrangements for the provision of suitable vehicles, plant, equipment, and protective clothing, and establish plans for their maintenance and replacement where necessary;
  • Communicate all necessary H&S information and instructions as required;
  • Identify appropriate training needs for employees and that training to fulfil those needs is provided;
  • Monitor the H&S performance of the workforce in their area against agreed H&S goals/objectives;
  • Confirm, so far as is reasonably practicable, that any contractors employed in their area of responsibility are competent and operate to AT’s H&S standards.
  • Support and participate in H&S Committees and Forums.

Health and Safety Champion

Health and Safety Champions are represented across all divisions and are senior leaders whose main role is to support the Divisional Managers in meeting their health and safety obligations.


  • Promote excellent standards of health and safety management across all functions.
  • Foster and encourage a positive, proactive, safety culture across their area of responsibility.
  • Support the Divisional Managers with meeting their health and safety responsibilities and accountabilities.
  • Provide a central point for identification and resolution of health and safety issues identified in each division.
  • Support the Executive Leadership Team (ELT) in preparation of the Health and Safety Plan and oversee implementation, performance and monitoring of all objectives within the plan.
  • Act as custodian for the Divisional Health and Safety Plan.
  • Support and provide guidance to the Health and Safety Reps.
  • Attend the Health and Safety Consultative Committee.

Health and Safety Representative (Rep)

The Health and Safety Representatives have a key role in implementing and supporting AT’s health and safety management system.


  • Provide a key role in supporting the Divisional Managers and Safety Champions in implementing AT’s Health and Safety Management System.
  • Work closely with the Health and Safety Team in fostering and promoting a positive safety culture throughout the organisation.
  • Represent the employees they were appointed to represent in all health and safety matters that affect them.
  • Support management with investigation of potential hazards, risks, and causes of incidents in their workplace.
  • Support management with investigation of employee complaints concerning health, safety, and wellbeing.
  • Report on any matters arising from the above and general matters affecting the health and safety of the employees in their workplace.
  • Carry out inspections of the workplace when required.
  • Support and participate in the Health and Safety Forums.
  • Communicate Safety Lessons Learnt, Safety Alerts and promote safety campaigns.

All Employees

Employees must ensure they comply with Auckland Transport’s Health and Safety Policies, Standards and Procedures.


  • Undertake their work safely and do not participate in activities that may place others in dander or risk;
  • Comply with all H&S information, instruction, training and supervision;
  • Report any health & safety hazards, risks and incidents in the workplace immediately to their line manager;
  • Comply with all requirements of return to work and rehabilitation plans;
  • Report any faults or issues relating to H&S and its system to line management.

Other Functional Responsibilities

The Property Management Manager shall be accountable for the safety and security of AT’s office facilities and shall provide a suitable work environment for staff.

The Procurement Manager is accountable for ensuring that:

  • The requirements of AT’s H&S Management System are incorporated into the procurement process;
  • An assessment of the H&S competence of suppliers is included in the supplier selection process.


  1. Definitions

See H&S Definitions

Related to policy

Health and Safety Policy Statement