How to get a replacement Total Mobility AT HOP card
Please note that you will no longer be charged for new and replacement cards.
Step 1 - Phone your Total Mobility asssessor agency
You will need to phone your Total Mobility assessor agency (or call our Contact Centre Team on 09 355 3553) and tell them that your card is lost or stolen.
Step 2 - Dispatch of the replacement card
You will receive your replacement card within 2 weeks of placing your request.
Please note, you will be charged full fares until the card is replaced.