Lost or stolen Total Mobility AT HOP card Lost or stolen Total Mobility AT HOP card

How to get a replacement Total Mobility AT HOP card

Step 1 - Phone your Total Mobility asssessor agency

You will need to phone your Total Mobility assessor agency and advise them your card is lost or stolen.

You don't need to send a new photo, but you will be charged for the replacement card.

Step 2 - Payment

The charge for the replacement card is $10 and must be paid to the agency.

Step 3 - Dispatch of the replacement card

It can take approximately 30 days after your request to receive your replacement card.

Please note, you will be charged full fares until the card is replaced.