In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Card concessions & discount fares

Find out if you could receive discounted travel on trains, selected buses and ferries.

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Child & student discount

Auckland Transport offers discounted fares for children and secondary school students.

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Tertiary student concession

With an AT tertiary ID sticker on your student ID card you could receive discounted travel on trains and selected buses and ferries with your AT HOP card.

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Senior & SuperGold concession

Travel free on selected bus, train and ferry services after 9am weekdays, all day weekends and public holidays (exclusions apply).  

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Accessible concession

Total Mobility ID card or Royal New Zealand Foundation of the Blind ID card holders are eligible for an accessible concession and a free AT HOP card.

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AT HOP monthly pass

If you are a frequent traveller then take a look at the monthly pass.

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AT HOP day pass

AT HOP day pass is your ticket for most of Auckland's trains, buses and inner harbour ferries for an entire day.


We would like you to know that our AT HOP terms of use have changed. Terms of use of the AT HOP cards are available here.