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Auckland Transport

AT HOP card help

If you need to report a lost or stolen card, please contact 09 366 4HOP (366 4467) in order for us to assist you as quickly as possible.

Contact us about AT HOP online or call on 09 366 4HOP (366 4467)


AT HOP call centre opening hours

  • Monday to Friday: 6am to 9pm.
  • Saturday: 7am to 8pm.
  • Sunday and public holidays: 8am to 6.30pm.

Write to us:

AT HOP
Private Bag 92250
Auckland 1142.

AT customer service centres

For help with using your AT HOP card, talk to a staff member at an AT customer service centre.

Britomart transport centre

8-10 Queen St, Auckland CBD

Operating hours:
Monday to Saturday: 7:30am - 8:00pm
Sunday: 8:30am - 5:00pm​
Closed Good Friday and Christmas Day

Britomart transport centre map

Albany bus station

Northern busway, 125 McClymonts Rd Albany

Operating hours:
Monday to Friday: 6.30am - 7pm
Alternate Saturdays 8am - 4.30pm (From 18 April 2015), find specific dates
Closed Sundays

Albany customer service centre map

AUT city campus

WA building, Hikuwai Plaza, Wellesley St East

Operating hours:
Monday to Friday: 8.30am - 5pm
Closed Saturday and Sunday

AUT city campus map

Botany

Town Centre Drive, Corner of Te Irirangi Drive and Ti Rakau Drive (opposite bus stops)

Operating hours:
Monday to Friday: 7am - 6pm
Saturday: 8am - 4.30pm
Closed Sunday

Botany customer service map

Constellation bus station

Northern busway, 62 Parkway Drive, Mairangi Bay

Operating hours:
Monday to Friday: 6.30am to 7pm
Closed Saturday and Sunday

Constellation park and ride map

Manukau train station

Ground floor MIT Building, 57R Manukau Station Rd

Operating hours:
Monday to Friday: 7am - 6pm
Closed Saturday, Sunday and public holidays

Manukau customer service centre map

New Lynn train station

2 Clark St, New Lynn

Operating hours:
Monday to Friday: 7am to 6pm
Saturday: 8.00am to 4.30pm
Closed Sunday

New Lynn train station map

Newmarket train station

Remuera Rd opposite Nuffield St

Operating hours:
Monday - Friday: 7am - 6pm
Saturday: 8.00am - 4.30pm
Closed Sunday

Newmarket train station map

Papakura train station

Platform 3, Railway Street West, Papakura

Operating hours:
Monday - Friday: 7.30am - 6.00pm (Closed 2pm to 2.30pm daily),
Closed Saturday and Sunday

Papakura train station map

Smales Farm bus station

Northern busway, Smales Farm, 150 Shakespeare Road, Takapuna

Operating hours:
Monday to Friday:  7am - 6pm
Alternate Saturdays 8am - 4.30pm (From 11 April 2015), find specific dates
Closed Sunday and public holidays

Smales Farm bus station map

Surrendering your AT HOP card

If your AT HOP card has been registered, you may apply to surrender your card and receive a refund of the HOP money balance on your card.

If your application is approved, you will receive a refund of the HOP money balance on your card within 14 days of the surrender of your card. You cannot get a refund of a monthly or day pass.

Download card surrender form (PDF 140KB), complete and either post the form to AT HOP Operations, FREEPOST 233462, Private Bag 92250, Victoria St West, Auckland 1142 or alternatively drop the form into an AT customer service centre with your AT HOP card.

If your application is approved, we'll deposit the refunded amount into your nominated bank account within 14 days of the surrender of your card.

GST receipt for travel on the AT HOP card

Auckland Transport has obtained a special product ruling from the IRD in relation to the AT HOP card.  Under section 24(6)(b) of the GST Act the Commissioner has determined that a tax invoice is not required to be issued. Under the ruling, if a GST expense claim is required by a public transport user, a printout of the account is sufficient for the GST to be recovered on actual trips completed.

Information about the purple HOP card

The purple HOP card can no longer be used.

Refunds will not be given for any unused purple HOP card balances.