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Auckland Transport

Buy an America's Cup AT HOP card Buy an America's Cup AT HOP card

Find out how to buy a limited edition 36th America's Cup AT HOP card.

  • Online card orders cost a total of $15, which includes $10 for the card and $5 HOP money already loaded.
  • Card purchases from an AT customer service centre or retailer costs $10 for the card and requires a minimum top up of $1.
  • The card cost ($10) is non-refundable.
  • Cards can only be purchased online, or from an AT customer service centre or selected retailer. Find your nearest location.
  • Cards purchased online are delivered within New Zealand only and free of charge.

Buy online

Log into your MyAT account

Log into MyAT account and select "Buy AT HOP card".

Don't have a MyAT account?

Purchase a card without needing to log in or create an account.

Continue without a MyAT account

Shipping

Shipping is free for all online card purchases and are sent by standard NZ Post. Please allow up to 10 working days for delivery.

Check for any domestic delivery delays on the NZ Post website.


Locations selling the America's Cup AT HOP card

Only AT customer service centres and selected retailers below sell the limited edition 36th America's Cup AT HOP card.

Filter locations by region

Showing of locations.

  • AirGo Convenience

    • Domestic Terminal Andrew Mckee Ave, Auckland Airport

    More about AirGo Convenience

    AirGo Convenience operating hours
    • Open 24/7.
    AT HOP services
    • Buy a card - Yes
    • Buy a gold AT HOP card - Yes
    • Top up - Yes
    • Load a monthly pass - Yes
  • Albany customer service centre

    • Albany Park and Ride, 125 McClymonts Road, Albany

    More about Albany customer service centre

    Albany customer service centre operating hours
    • Monday - Friday: 6:30am - 7pm.
    • Saturdays: 8am - 4:30pm.
    • Sundays and public holidays: Closed.
    AT HOP services
    • Buy a card - Yes
    • Buy a gold AT HOP card - Yes
    • Top up - Yes
    • Load a monthly pass - Yes.
  • Albert Mart

    • 17D Albert Street, Auckland CBD

    More about Albert Mart Convenience

    Albert Mart operating hours
    • Open 24/7
    AT HOP services
    • Buy a card - Yes
    • Buy a gold AT HOP card - Yes
    • Top up - Yes
    • Load a monthly pass - Yes.
  • Bay Convenience

    • 49-51 Tamaki Drive, Mission Bay

    More about Bay Convenience

    Bay Convenience opening hours
    • Monday to Friday, 7am to 10pm.
    • Saturday to Sunday, 8am to 10pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Belmont Superette

    • 149 Lake Road, Takapuna

    More about Belmont Superette

    Belmont Superette opening hours
    • Monday to Friday: 7am - 7pm.
    • Saturday and Sunday: 8.30am - 7pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Birkenhead Superette & Lotto

    • 43 Birkenhead Ave, Birkenhead

    More about Birkenhead Superette & Lotto

    Birkenhead Superette & Lotto opening hours
    • Monday to Sunday: 6.30am - 9pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Break Time Symonds Street

    • 43 Symonds Street, Auckland CBD

    More about Break Time Symonds Street

    Break Time Symonds Street opening hours
    • Monday to Sunday, 5am to 2am.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Britomart customer service centre

    • Britomart transport centre, 8-10 Queen St, Auckland CBD

    More about Britomart customer service centre

    Britomart customer service centre opening hours
    • Monday to Friday, 6:30am to 9pm.
    • Saturday, 8am to 8pm.
    • Sunday and public holidays, 8am to 6pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Centreway Dairy

    • 194 Centreway Rd, Orewa

    More about Centreway Dairy

    Centreway Dairy opening hours
    • Monday to Friday: 7am - 7.30pm.
    • Saturday to Sunday: 7.30am - 7.30pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Civic Convenience Store

    • Shop 11, 10 Wellesley Street West, Auckland CBD

    More about Civic Convenience Store

    Civic Convenience Store opening hours
    • Monday to Friday, 8am to midnight.
    • Saturday, 8am to 1am.
    • Sunday, 8am to midnight.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Constellation customer service centre

    • Constellation Park and Ride, 62 Parkway Drive, Mairangi Bay

    More about Constellation customer service centre

    Constellation customer service centre opening hours
    • Monday to Friday: 6:30am - 7pm.
    • Saturday, Sunday and public holidays: Closed.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Dominion Superette

    • 417 Dominion Road, Mt Eden

    More about Dominion Superette

    Dominion Superette opening hours
    • Monday to Sunday, 7am to 8pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Downtown Dairy & Lotto

    • 279 Great South Rd, Otahuhu

    More about Downtown Dairy & Lotto

    Downtown Dairy & Lotto opening hours
    • Monday to Sunday, 7am to 6pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Ellerslie Four Square

    • 126 Main Highway, Ellerslie

    More about Ellerslie Four Square

    Ellerslie Four Square opening hours
    • Monday to Wednesday, 7am to 8:30pm.
    • Thursday to Friday, 7am to 9pm.
    • Saturday, 8am to 9pm.
    • Sunday, 8am to 8pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Era Superette

    • 1260 Dominion Rd, Mt Roskill

    More about Era Superette

    Era Superette opening hours
    • Monday to Friday, 7:15am to 9:30pm.
    • Saturday and Sunday, 8am to 8pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Fullers360 Matiatia Ferry Terminal

    • 1 Ocean View Road, Oneroa, Waiheke Island

    More about Fullers360 Matiatia Ferry Terminal

    Fullers360 Matiatia Ferry Terminal opening hours
    • Monday to Friday, 5:30am to 6pm.
    • Saturday, 6:30am to 6pm.
    • Sunday & Public Holiday: 7:15am to 6pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Glen Eden Four Square

    • 27 Glenmall Place, Glen Eden

    More about Glen Eden Four Square

    Glen Eden Four Square opening hours
    • Monday to Sunday: 7am to 8pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Glen Innes Lotto & Dairy

    • 41 Mayfair Place, Glen Innes

    More about Glen Innes Lotto & Dairy

    Glen Innes Lotto & Dairy opening hours
    • Monday to Saturday, 7am to 7pm.
    • Sunday, Closed.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Glenfield 7 day Pharmacy

    • 5/407 Glenfield Road, Glenfield

    More about Glenfield 7 day Pharmacy

    Glenfield 7 day Pharmacy opening hours
    • Monday to Friday: 8am to 10pm.
    • Saturday to Sunday: 9am to 10pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Grafton Convenience Store

    • 71 Park Road, Grafton

    More about Grafton Convenience Store

    Grafton Convenience Store opening hours
    • Monday to Friday, 7am to 9pm.
    • Saturday and Sunday, 9am to 8pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Hylite Dairy

    • 525 Great North Rd, Grey Lynn

    More about Hylite Dairy

    Hylite Dairy opening hours
    • Monday to Saturday, 5:30am to 10pm.
    • Sunday, 6:30am to 9pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Mangere Pharmacy

    • Shop 48, Mangere town centre, Bader Drive, Mangere

    More about Mangere Pharmacy

    Mangere Pharmacy opening hours
    • Monday - Friday, 8:30am to 6pm.
    • Saturday, 8:30am to 2pm.
    • Sunday, Closed.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Manukau customer service centre

    • Manukau Bus Station, Manukau Station Road, Manukau

    More about Manukau customer service centre

    Manukau customer service centre opening hours
    • Monday to Friday: 6:30am to 7pm.
    • Saturday: 8am to 6pm.
    • Sunday and public holidays: Closed.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • New Lynn customer service centre

    • New Lynn Transport Centre, 2 Clark St, New Lynn

    More about New Lynn customer service centre

    New Lynn customer service centre opening hours
    • Monday to Friday: 6:30am to 9pm.
    • Saturday: 8am to 8pm.
    • Sunday and public holidays: 8am to 6pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • New World Shore City

    • 52-56 Anzac Street, Takapuna, Auckland

    More about New World Shore City

    New World Shore City opening hours
    • Monday to Sunday 7am to 8am.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • New World Southmall

    • 185 Great South Road, Manurewa

    More about New World Southmall

    New World Southmall opening hours
    • Monday to Sunday, 7am to 9pm.
    AT HOP services
    • Buy a card - Yes.
    • Top up - No.
    • Load a monthly pass - No.
  • Newmarket customer service centre

    • 48A Remuera Rd opposite Nuffield Street, Newmarket

    More about Newmarket customer service centre

    Newmarket customer service centre opening hours
    • Monday to Friday, 6:30am to 7pm.
    • Saturday, 8am to 6pm.
    • Sunday, 9am to 5:30pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • One Stop Convenience K Road

    • 135 Karangahape Road, Auckland CBD

    More about One Stop Convenience K Road

    One Stop Convenience K Road opening hours
    • Monday to Friday, 7am to 8pm.
    • Saturday & Sunday, 10am to 8pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Onehunga Mall Superette

    • 222 Onehunga Mall, Onehunga 1061

    More about Onehunga Mall Superette

    Onehunga Mall Superette opening hours
    • Monday to Saturday, 7am to 7:30pm.
    • Sunday, 8am to 3:30pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Oneroa Four Square

    • 151 Ocean View Road, Waiheke Island

    More about Oneroa Four Square

    Oneroa Four Square opening hours
    • Monday to Sunday, 7:30am to 8.30pm.
    AT HOP services
    • Buy a card - Only a $20 card with $10 HOP money preloaded.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Ora St Lukes

    • Level 1 (K03), St Lukes Shopping Mall, St Lukes Road, St Lukes

    More about Ora St Lukes

    Ora St Lukes opening hours
    • Monday to Wednesday, 9am to 6pm.
    • Thursday to Friday, 9am to 9pm.
    • Saturday, 9am to 6pm.
    • Sunday, 10am to 5:30pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • PAK'nSAVE Botany

    • Botany Town Centre, 501 Ti Rakau Drive, East Tamaki

    More about PAK’nSAVE Botany

    PAK’nSAVE Botany opening hours
    • Monday - Sunday, 7:30am - 10pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • PAK'nSAVE Royal Oak

    • 691 Manukau Road, Royal Oak

    More about PAK'nSAVE Royal Oak

    PAK'nSAVE Royal Oak opening hours
    • Monday to Sunday, 8am to 10pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • PAK'nSAVE Silverdale

    • 20 Hibiscus Coast Highway, Silverdale

    More about PAK’nSAVE Silverdale

    PAK'nSAVE Silverdale opening hours
    • Monday to Sunday, 8am to 10pm.
    AT HOP services
    • Buy a card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • PAK'nSAVE Sylvia Park

    • 286 Mt Wellington Highway, Mt Wellington

    More about PAK'nSAVE Sylvia Park

    PAK'nSAVE Sylvia Park opening hours
    • Monday to Sunday, 8am to 10pm.
    AT HOP services
    • Buy a card - Only a $20 card with $10 HOP money preloaded.
    • Top up - No.
    • Load a monthly pass - No.
  • PAK'nSAVE Westgate

    • 17 to 19 Fred Taylor Drive, Westgate

    More about PAK'nSAVE Westgate

    PAK'nSAVE Westgate opening hours
    • Monday to Sunday: 8am to 10pm.
    AT HOP services
    • Buy a card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Pakuranga Lotto

    • Shop 112, Pakuranga Plaza, Cnr Ti Rakau Drive & Pakuranga Rd, Pakuranga

    More about Pakuranga Lotto

    Pakuranga Lotto opening hours
    • Monday - Wednesday, 9am - 6pm.
    • Thursday, 9am - 9pm.
    • Friday - Saturday, 9am - 6pm.
    • Sunday, 10am - 5pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Panmure customer service centre

    • Panmure Interchange, Ellerslie-Panmure Highway, Panmure

    More about Panmure customer service centre

    Panmure customer service centre opening hours
    • Monday to Friday: 6.30am - 7pm.
    • Saturday: 8am - 4pm.
    • Sundays & public holidays: Closed.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Papakura customer service centre

    • Papakura Train Station, Platform 3, Railway Street West, Papakura

    More about Papakura customer service centre

    Papakura customer service centre opening hours
    • Monday to Friday: 6am - 7pm.
    • Saturday: 8am - 4pm.
    • Sundays & public holidays: Closed.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Paper Plus Howick

    • 71 Picton St, Howick

    More about Paper Plus Howick

    Paper Plus Howick opening hours
    • Monday, Tuesday, Friday: 8.30am - 5.30pm.
    • Wednesday, Thursday: 8.30am - 6pm.
    • Saturday: 8.30am - 7pm.
    • Sundays & public holidays: 10am - 4pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Paper Plus Parnell

    • 213 Parnell Road, Parnell

    More about Paper Plus Parnell

    Paper Plus Parnell opening hours
    • Monday to Friday, 9am to 6pm.
    • Saturday, 9:30am to 5pm.
    • Sunday, 10am to 5pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Ponsonby Superette

    • 292 Ponsonby Road, Ponsonby

    More about Ponsonby Superette

    Ponsonby Superette opening hours
    • Monday to Friday, 7am to 9:30pm.
    • Saturday & Sunday, 8am to 9:30pm.
    • Christmas Day/New Year's Day/Chinese New Year's Day, 8am to 1pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Rishworth Superette

    • 5/15 Karepiro Drive, Whangaparaoa

    More about Rishworth Superette

    Rishworth Superette opening hours
    • Monday - Friday: 7am - 7.30pm.
    • Saturday - Sunday: 9am - 7.30pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Shirley Road Superette

    • 27 Shirley Road, Papatoetoe

    More about Shirley Road Superette

    Shirley Road Superette opening hours
    • Monday - Friday, 7am to 8pm.
    • Saturday - Sunday, 9am to 7pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Smales Farm customer service centre

    • Smales Farm Busway Station, 150 Shakespeare Road extension, Takapuna

    More about Smales Farm customer service centre

    Smales Farm customer service centre opening hours
    • Monday to Friday: 6:30am to 7pm.
    • Saturday, Sunday and public holiday: Closed.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Stop N save Superette

    • 413 Mount Eden Road, Mt Eden

    More about Stop N save Superette

    Stop N save Superette opening hours
    • Monday to Sunday, 6:30am to 10:00pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Supavalue Supermarket Otara

    • 4/5 Kew Lane, Otara

    More about Supavalue Supermarket Otara

    Supavalue Supermarket Otara opening hours
    • Monday - Sunday, 6:30am to 8.30pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Te Atatu Superette

    • 542 Te Atatu Road, Te Atatu Peninsula

    More about Te Atatu Superette

    Te Atatu Superette opening hours
    • Monday – Friday, 6.00am – 9.00pm.
    • Saturday – Sunday, 7.00am – 9.00pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Victoria Street Lotto

    • 67 Victoria St West, Auckland CBD

    More about Victoria Street Lotto

    Victoria St Lotto opening hours
    • Monday to Saturday, 7am to 7pm.
    • Sunday, 11am to 6pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Warkworth Service Centre

    • 1 Baxter Street, Warkworth

    More about Warkworth Service Centre

    Warkworth Service Centre opening hours
    • Monday to Friday: 8:30am to 4:30pm.
    • Saturday & Sunday & Public holidays: Closed.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • WestCity Lotto

    • Level 2 Store-P25 221/7 Catherine Street Henderson

    More about WestCity Lotto

    WestCity Lotto opening hours
    • Monday - Tuesday: 8.30am - 6pm.
    • Wednesday: 8am - 7pm.
    • Thursday - Friday: 8.30am - 9pm.
    • Saturday: 8am - 7pm.
    • Sunday: 9am - 6pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Wynyard Mart

    • 12 Jellicoe Street, Auckland CBD (entrance on Halsey Street)

    More about Wynyard Mart

    Wynyard Mart opening hours
    • Monday to Sunday, 6am to 10pm.
    AT HOP services
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.

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Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

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  • Know abuser's schedule and safe times to leave.

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To ensure your safety, set up a new email account that only you have access to. See our ONLINE SAFETY section for privacy tips.

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Please let us know how we can help you.

If you’d prefer to talk, call us on 0800 REFUGE.

If it isn’t safe for you to use your own phone, then you can contact us from a friend’s phone or by purchasing a prepaid mobile that you are able to keep in a safe place.

Getting help

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We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat, or contact form to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.

General

In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at https://d3f5l8ze0o4j2m.cloudfront.net (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:

Email:info@refuge.org.nz
Post:Privacy Officer
NCIWR
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website (www.womensrefuge.org.nz). If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit www.womensrefuge.org.nz safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger
CALL 111 IMMEDIATELY

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else
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