Help or problems with your card Help or problems with your card

If you'd like to report a lost or stolen card, please cancel your card online or contact 09 366 4HOP (366 4467) for assistance.

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If you forget or are unable to tag on or off

What happens if you miss a tag on or tag off with your AT HOP card on public transport.

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Lost stolen or damaged card

If your registered AT HOP card is lost or stolen, phone the AT HOP call centre immediately on (09) 366 4467.

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Cancelled AT HOP card

Find out how to cancel your AT HOP card or what to do if your AT HOP card is cancelled.

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Default fares

If you miss a tag on or tag off you may be charged a default fare.

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Ways to contact us about your card

Find ways to contact us if you have questions or problems with your card.

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How we calculate how much you pay

Find out about fare zones and how we calculate how much you pay for your travel.

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If you no longer need your card

What to do if you no longer need your AT HOP card.

The older purple HOP card can no longer be used. Refunds will not be given for any unused purple HOP card balances.

Terms of use of the AT HOP cards are available here.