Auckland Transport

Cancelled AT HOP card

If you have a cancelled AT HOP card because it has been lost, stolen or damaged then you can transfer the balance of your AT HOP card to another card.

Cancelling your AT HOP card

Find out how to cancel your AT HOP card if your card is lost, stolen or damaged.

Transferring money from a cancelled card to a new card

Once you have bought a replacement AT HOP card, find out how to transfer your existing account balance to another card in the same account.

We would like you to know that our AT HOP terms of use have changed. Terms of use of the AT HOP cards are available here.