Auckland Transport

If you no longer need your card If you no longer need your card

If your AT HOP card has been registered, you may apply to surrender your card and receive a refund of the HOP money balance on your card.

Card balance expiry

Please note that your AT HOP card, and any value loaded on it, will expire if the card is not used, no refund is requested, the card is cancelled, or no HOP money or monthly pass value is loaded onto it for a continuous period of six years. 

When your card expires, any value remaining on it will be forfeited and becomes the property of Auckland Transport. If this happens, you may contact us and we will transfer any HOP Money or the HOP Money equivalent of any inactivated products to another AT HOP card purchased by you.

How to surrender your AT HOP card

Download card surrender form (PDF 140KB), complete and either post the form to AT HOP Operations, Freepost 233462, Private Bag 92250, Victoria St West, Auckland 1142 or alternatively drop the form into an AT Customer Service Centre with your AT HOP card.

If your application is approved, you will receive a refund of the HOP money balance on your card within 14 days of the surrender of your card. You cannot get a refund of a monthly or day pass.

We would like you to know that our AT HOP terms of use have changed as of 22 May 2018. Find out about the changes and read the AT HOP card terms of use.