You need to top up your AT HOP card with HOP Money or load a monthly or day pass before you can use your AT HOP card for travel. The minimum amount you can top up is $1 at AT Customer Service Centres, Top up Machines and Retail Agents or $5 online (including auto top up). You can only store up to $300 of HOP money on your card at any one time.
Top up before you can use your card
Top up with HOP money
HOP money is pre-loaded credit on your AT HOP card. Unless you buy a prepay card, cards must be topped up at the time of purchase. The AT HOP card provides at least 25% discount off single trip cash bus and train fares and at least 20% discount off single trip cash ferry fares (Excludes SkyBus and Waiheke ferry services).
Top up with a monthly or day pass
You can either travel using the HOP money loaded on your card, or if you're travelling on the train, bus or ferry you can load a monthly or day pass.
Prepay AT HOP cards
Prepay AT HOP cards are pre-loaded with $10 HOP Money.
How long before the money you top up will show on your card
Topping up online
Usually available within 24 hours, but depending on the bus can take up to 72 hours. AT HOP card must be registered to be topped up online. If you top up your card online before 10pm on any day, in most cases, that top up will be ready for you to use the next day when you tag on, otherwise it may take up to 72 hours. You can then tag on for HOP money to show on your card in your MyAT online account balance. Tag on within 60 days, otherwise the top up will expire and the payment will be reversed to the credit or debit card you used to top up. If this happens we will send you an email to let you know we’ve done the reversal. Find out more about topping up your card online.
Topping up in person
Available immediately. If you top up in person then the money is loaded straight onto the card, so it's available on the card to be used immediately. Find out where you can top up in person.
Having an auto top up setup
Available immediately. If you setup an auto top up then when your AT HOP balance drops below a certain amount your account is topped up automatically. After you've set up your auto top-up, it will be active after it has been processed - usually within 24 hours, but it can take up to 72 hours.
How long the credit lasts
The HOP card will expire and the HOP money will be forfeit if not used for a continuous period of six years. In this instance you may contact us and we will put HOP money on to another AT HOP card purchased by you.
If your card goes into a negative balance
You cannot travel on a card with a negative balance. A negative balance (or IOU) can be cleared by topping up your card.
Balance protected if your registered card is lost, damaged or stolen
- By registering your AT HOP card if it is ever lost or stolen, your balance is protected within 24 hours of its loss being reported to us and your balance can be transferred to a new card.
- There are no refunds or balance transfers available on a card that has not been registered.