How to request a refund How to request a refund
If you think you have been charged a fare incorrectly, then you can request a refund online or by calling us.
How to query your transaction online
- Log in to your MyAT account.
- Select the card.
- Select the "Transactions" tab.
- Select "View details".
- Select "Request refund".
- Select the reason you would like to request a refund.
- Enter the trip details.
- Add any additional comments.
- Select the "Request refund" button.
Once your refund request has been submitted, we will respond within 10 working days.
Note: If you forget to tag on and off and are charged a default fare as a result, we will only refund you for the first time you forget.