Auckland Transport

How to request a refund

If you think you have been charged a fare incorrectly, then you can request a refund online or by calling us.

How to request a refund online

  1. Log in to your MyAT account.
  2. Click on "View transactions" button.
  3. Click "Request a refund" from left hand menu.
  4. Select the reason you would like to request a refund.
  5. Select the transaction you would like to request a refund for.
  6. Add any additional comments.
  7. Click the "Request a refund" button.

Once your refund request has been submitted, we will process it within 10 working days.

Note: If you forget to tag on and off and are charged a default fare as a result, we will only refund you for the first time you forget.