Strike action scheduled for next week involving drivers for NZ Bus has been withdrawn by First Union and Tramways Union.

However, drivers will meet on Tuesday (24 April) to ratify the settlement to the dispute. This meeting means NZ Bus services will be cancelled after morning peak. Services on Tuesday will be disrupted between 9:30am and 2:30pm, some services immediately before or after this could also be affected.

Bus services run by other operators are not affected and train and ferry services will run as usual on Tuesday.

Auckland Transport would like to thank our customers for their patience.

Find out more about our bus services

Auckland Transport

How to request a refund How to request a refund

If you think you have been charged a fare incorrectly, then you can request a refund online or by calling us.

How to request a refund online

  1. Log in to your MyAT account.
  2. Click on "View transactions" button.
  3. Click "Request a refund" from left hand menu.
  4. Select the reason you would like to request a refund.
  5. Select the transaction you would like to request a refund for.
  6. Add any additional comments.
  7. Click the "Request a refund" button.

Once your refund request has been submitted, we will process it within 10 working days.

Note: If you forget to tag on and off and are charged a default fare as a result, we will only refund you for the first time you forget.