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Auckland Transport

How to request a refund How to request a refund

If you think you have been charged a fare incorrectly, then you can request a refund online or by calling us.

How to query your transaction online

  1. Log in to your MyAT account.
  2. Select the card.
  3. Select the "Transactions" tab. 
  4. Select "View details".
  5. Select "Request refund". 
  6. Select the reason you would like to request a refund.
  7. Enter the trip details.
  8. Add any additional comments.
  9. Select the "Request refund" button.

Once your refund request has been submitted, we will respond within 10 working days.

Note: If you forget to tag on and off and are charged a default fare as a result, we will only refund you for the first time you forget.


Terms of use of the AT HOP cards are available here.