Strike action scheduled for next week involving drivers for NZ Bus has been withdrawn by First Union and Tramways Union.

However, drivers will meet on Tuesday (24 April) to ratify the settlement to the dispute. This meeting means NZ Bus services will be cancelled after morning peak. Services on Tuesday will be disrupted between 9:30am and 2:30pm, some services immediately before or after this could also be affected.

Bus services run by other operators are not affected and train and ferry services will run as usual on Tuesday.

Auckland Transport would like to thank our customers for their patience.

Find out more about our bus services

Auckland Transport

Viewing your balance and transaction history Viewing your balance and transaction history

View your transactions online in your MyAT HOP account.

How fares are charged to your AT HOP card

When you tag on and board the train, ferry or bus, a default fare will be charged to your card. If you forget to tag off this charge will remain on your card as the default fare the next time you tag on. This fare may be more expensive than your normal fare. When you tag off after disembarking, the system will calculate the fare and charge only the distance you have travelled. 

Repeatedly failing to tag on and tag off may result in your card being cancelled. If your card is cancelled you will need to purchase a replacement AT HOP card.

Fares charged incorrectly

If you think a fare has been charged incorrectly, log in to your MyAT account and select View transactions, and you can request a refund for us to review. You can also print a record of your most recent travel at a top-up machine or ask at a customer service centre or AT HOP retailer.

GST receipt for travel on the AT HOP card

Auckland Transport has obtained a special product ruling from the IRD in relation to the AT HOP card. Under section 24(6)(b) of the GST Act the Commissioner has determined that a tax invoice is not required to be issued. Under the ruling, if a GST expense claim is required by a public transport user, a printout of the account is sufficient for the GST to be recovered on actual trips completed.

How to view your balance and check transaction history online

  1. Register your AT HOP Card to your MyAT HOP account to view your transactions online.
  2. Log in to your MyAT account.
  3. Balance for this card is listed on the MyAT dashboard.
  4. Click the "View transactions" button.
  5. If you want to view transactions for another card, select card on left hand menu.

If you top up online and do not to tag on at an AT HOP reader or electronic gate at a train station or ferry terminal within 60 days of an online top up, this top up will expire, if this happens, please contact us.