View your transactions online in your MyAT HOP account.
How fares are charged to your AT HOP card
When you tag on and board the train, ferry or bus, a default fare will be charged to your card. If you forget to tag off this charge will remain on your card as the default fare the next time you tag on. This fare may be more expensive than your normal fare. When you tag off after disembarking, the system will calculate the fare and charge only the distance you have travelled.
Repeatedly failing to tag on and tag off may result in your card being cancelled. If your card is cancelled you will need to purchase a replacement AT HOP card.
Fares charged incorrectly
If you think a fare has been charged incorrectly, log in to your MyAT account and select View transactions, and you can request a refund for us to review. You can also print a record of your most recent travel at a top-up machine or ask at a customer service centre or AT HOP retailer.
GST receipt for travel on the AT HOP card
Auckland Transport has obtained a special product ruling from the IRD in relation to the AT HOP card. Under section 24(6)(b) of the GST Act the Commissioner has determined that a tax invoice is not required to be issued. Under the ruling, if a GST expense claim is required by a public transport user, a printout of the account is sufficient for the GST to be recovered on actual trips completed.
How to view your balance and check transaction history online
- Register your AT HOP Card to your MyAT HOP account to view your transactions online.
- Log in to your MyAT account and click on "MyAT HOP cards" to view your card balances.
- To view your transaction history, select a card and click "View all transactions & refund requests".
If you top up online and do not to tag on at an AT HOP reader or electronic gate at a train station or ferry terminal within 60 days of an online top up, this top up will expire and the payment will be reversed to the credit card or debit card you have used to top up. If this happens, we will send you an email to let you know we've done the reversal.