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Central Auckland AT HOP retailers Central Auckland AT HOP retailers

Find AT HOP retailers in central Auckland where you can buy an AT HOP card or top up your card. 

Search for a retailer on a map

CBD - Britomart customer service centre

  • Customer service centre:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: Britomart transport centre, 8-10 Queen St, Auckland CBD
  • Operating hours:
    • Monday to Friday, 6:30am to 8pm,
    • Saturday, 8am to 7pm,
    • Sunday and public holidays, 8am to 6pm.

CBD - Britomart train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

CBD - Downtown ferry terminal customer service centre

  • Customer service centre:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: pier 1, Downtown ferry terminal, 99 Quay St, Auckland CBD
  • Operating hours:
    • Monday to Friday, 6:30am to 7pm,
    • Saturday, Sunday and public holidays, 9am to 5:30pm.

CBD - Albert Mart

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 17D Albert Street, Auckland CBD
  • Operating hours:
    • Open 24/7.

CBD - Break Time Symonds Street

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 43 Symonds Street, Auckland CBD
  • Operating hours:
    • Monday to Sunday, 7am to 10pm.

CBD - Civic Convenience Store

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: Shop 11, 10 Wellesley Street West, Auckland CBD
  • Operating hours:
    • Monday to Thursday, 6:30am to 11pm.
    • Friday, 6:30am to 12am.
    • Saturday, 7am to 12am.
    • Sunday, 7am to 10pm.

CBD - D & N Mart

  • Retailer:
    • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
    • Top up - No.
    • Load a monthly pass - No.
  • Address: 76 Wakefield Street, Auckland CBD, Auckland
  • Operating hours:
    • Monday to Friday, 7am to 10pm.
    • Saturday, 8am to 10pm.
    • Sunday, 9am to 10pm.

CBD - Habibi convenience store

  • Retailer:
    • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
    • Top up - No.
    • Load a monthly pass - No.
  • Address: 52 High Street, Auckland CBD, Auckland
  • Operating hours:
    • Monday - Sunday, 24 hours a day, 7 days a week.

CBD - Munchy Mart

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 34 Princes Street, Auckland CBD, 1010
  • Operating hours:
    • Monday to Thursday, 7:30am to 7pm.
    • Friday, 7:30am to 6pm.
    • Saturday and Sunday, 10am to 3pm.

CBD - NZ convenience (Hobson Street)

  • Retailer:
    • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
    • Top up - No.
    • Load a monthly pass - No.
  • Address: 131-133 Hobson Street, Auckland CBD, Auckland
  • Operating hours:
    • Monday - Sunday, 24 hours a day, 7 days a week.

CBD - One Stop Convenience

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 135 Karangahape Road, Auckland CBD
  • Operating hours:
    • Monday to Friday, 7am to 10pm,
    • Saturday, 9am to 12am,
    • Sunday, 10am to 8pm.

CBD - Q convenience store

  • Retailer:
    • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
    • Top up - No.
    • Load a monthly pass - No.
  • Address: 32 Queen Street, Auckland CBD, Auckland
  • Operating hours:
    • Monday - Sunday, 24 hours a day, 7 days a week.

CBD - SCS

  • Retailer:
    • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
    • Top up - No.
    • Load a monthly pass - No.
  • Address: 34B Swanson Rd, Auckland Central, Auckland
  • Operating hours:
    • Monday - Thursday, 6am to 11pm.
    • Friday, 6am to 3am.
    • Saturday - Sunday, 7am to 11pm.

CBD - Victoria St Lotto

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 67 Victoria St West, Auckland CBD
  • Operating hours:
    • Monday to Friday, 7am to 8pm,
    • Saturday, 9am to 8pm,
    • Sunday, 12pm to 6pm.

CBD - Wynyard Mart

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 12 Jellicoe Street, Auckland CBD (entrance on Halsey Street)
  • Operating hours:
    • Monday to Sunday, 6am to 10pm.

Ellerslie Four Square

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 126 Main Highway, Ellerslie.
  • Operating hours:
    • Monday to Friday, 7am to 8pm.
    • Saturday and Sunday, 8am to 8pm.

Ellerslie train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Epsom - Patel Superette

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 584 Manukau Road, Epsom
  • Operating hours:
    • Monday to Sunday, 7:30am to 7:30pm.

Epsom - Cornwall Park Superette

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 119 Great South Road, Epsom.
  • Operating hours:
    • Monday to Sunday, 7am to 7pm.

Epsom - Ranfurly Dairy

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 254 Manukau Road, Epsom.
  • Operating hours:
    • Monday to Friday, 7am to 8pm.
    • Saturday & Sunday, 8am to 6pm.

Glen Innes - Great Eastern Four Square

  • Retailer:
    • Buy a card - Only a $20 card with $10 HOP money preloaded.
    • Top up - No.
    • Load a monthly pass - No.
  • Address: 43 Mayfair Place, Glen Innes.

Glen Innes Lotto & Dairy

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 43 Mayfair Place, Glen Innes
  • Operating hours:
    • Monday to Saturday, 7am to 7pm,
    • Sunday, Closed.

Glen Innes train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Grafton - Quick bites

  • Retailer:
    • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
    • Top up - No.
    • Load a monthly pass - No.
  • Address: 105 Symonds Street, Grafton, Auckland
  • Operating hours:
    • Monday - Friday, 6:30am to 10pm.
    • Saturday - Sunday, 8am to 10pm.

Grafton train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Greenlane train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Grey Lynn - Hylite Dairy

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 525 Great North Rd, Grey Lynn
  • Operating hours:
    • Monday to Saturday, 5:30am to 10pm,
    • Sunday, 6:30am to 9pm.

Hillsborough - Waikowhai Superette

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 421 Hillsborough Road, Hillsborough
  • Operating hours:
    • Monday to Sunday, 7am to 8pm.

Kingsland train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Matiatia ferry terminal, Waiheke Island

  • Ticket & top-up machine at the ferry terminal:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: Ocean View Road, Waiheke Island
  • Operating hours:
    • Monday to Friday, 5am to 12:30am.
    • Saturday, 6am to 12:30am.
    • Sunday, 7am to 11pm.

Find out how to use a ticket & top up machine.

Meadowbank train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Mission Bay - Bay Convenience

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 49-51 Tamaki Drive, Mission Bay
  • Operating hours:
    • Monday to Friday, 7am to 10pm.
    • Saturday to Sunday, 8am to 10pm.

Morningside train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Mt Albert - Baldwin Ave train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Mt Albert - Break time Unitec

  • Retailer:
    • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
    • Top up - No.
    • Load a monthly pass - No.
  • Address: 139 Carrington Road, Mt Albert, Auckland
  • Operating hours:
    • Monday - Thursday, 7am to 9pm.
    • Friday, 7am to 6pm.
    • Saturday - Sunday, 8:30am to 4:30pm.

Mt Albert - Fresh Collective Alberton

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 1 Alberton Avenue, Mt Albert, Auckland
  • Operating hours:
    • Monday to Sunday, 7am to 8pm.

Mt Albert - Joy Dairy

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 1A Hayr Road, Mt Albert, Auckland
  • Operating hours:
    • Monday to Sunday, 6am to 10pm.

Mt Albert - Mayfair superette

  • Retailer:
    • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
    • Top up - No.
    • Load a monthly pass - No.
  • Address: 3/489 Richardson Road, Mt Albert, Auckland
  • Operating hours:
    • Monday - Friday, 6:30am to 8pm.
    • Saturday - Sunday, 7am to 8pm.

Mt Albert - Mt Albert superette

  • Retailer:
    • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
    • Top up - No.
    • Load a monthly pass - No.
  • Address: 952 New North Road, Mt Albert, Auckland
  • Operating hours:
    • Monday - Friday, 8am to 9pm.
    • Saturday - Sunday, 7am to 8pm.

Mt Albert train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Mt Eden - Dominion Superette

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 417 Dominion Road, Mt Eden
  • Operating hours:
    • Monday to Sunday, 7am to 8pm.

Mt Eden - Stop N save Superette

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 413 Mount Eden Road, Mt Eden
  • Operating hours:
    • Monday to Friday, 7am to 10pm,
    • Saturday, 7:30am to 10pm,
    • Sunday, 7:30am to 9:30pm.

Mt Roskill - Era Superette

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 1260 Dominion Rd, Mt Roskill
  • Operating hours:
    • Monday to Friday, 7am to 10pm,
    • Saturday & Sunday, 8am to 9pm.

Mt Wellington - Harris Road Superette

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 2/2 Harris Rd, Mt Wellington
  • Operating hours:
    • Monday to Friday, 7am to 8pm,
    • Saturday, 7:30am to 8pm,
    • Sunday, 7:30am to 7:30pm.

Mt Wellington - Sylvia Park PAK’nSAVE

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 286 Mt Wellington Highway, Mt Wellington.
  • Operating hours:
    • Monday to Sunday, 8am to 10pm.

Mt Wellington - Sylvia Park train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Newmarket train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Newmarket customer service centre Newmarket station

  • Customer Service Centre:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: 48A Remuera Rd opposite Nuffield Street, Newmarket
  • Operating hours:
    • Monday to Friday, 6:30am to 7pm.
    • Saturday, Sunday & public holidays, 9am to 5:30pm.

One Tree Hill - Logan Park superette

  • Retailer:
    • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
    • Top up - No.
    • Load a monthly pass - No.
  • Address: 69 Tawa Road, One Tree Hill, Auckland
  • Operating hours:
    • Monday - Thursday, 9am to 7pm.
    • Friday, 9am to 8pm.
    • Saturday - Sunday, 9am to 7pm.

Onehunga train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Onehunga - Te Papapa train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Onehunga - Devon Dairy

  • Retailer:
    • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
    • Top up - No.
    • Load a monthly pass - No.
  • Address: 223 Onehunga Mall, Onehunga, Auckland
  • Operating hours:
    • Monday - Friday, 8:30am to 8pm.
    • Saturday, 8:30am to 7:30pm.
    • Sunday, 8:30am to 7pm.

Onehunga - Onehunga foodmart

  • Retailer:
    • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
    • Top up - No.
    • Load a monthly pass - No.
  • Address: 145 Mount Smart Road, Onehunga, Auckland
  • Operating hours:
    • Monday - Friday, 6:30am to 8:30pm.
    • Saturday - Sunday, 7am to 8:30pm.

Onehunga Mall Superette

  • Retailer:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • 222 Onehunga Mall, Onehunga 1061
  • Operating hours:
    • Monday to Saturday, 7am to 7:30pm.
    • Sunday, 7:30am to 3pm.

Orakei train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Panmure customer service centre Panmure station

  • Customer service centre:
    • Buy a card - Yes.
    • Buy a gold AT HOP card - Yes.
    • Top up - Yes.
    • Load a monthly pass - Yes.
  • Address: Ellerslie-Panmure Highway
  • Operating hours:
    • Monday to Friday, 6:30am to 7pm.
    • Saturday, 8am to 4:30pm.
    • Sunday and public holidays: Closed.

Panmure train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Panmure - Fair & Square Superette

  • Retailer:
    • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
    • Top up - No.
    • Load a monthly pass - No.
  • Address: 196 Queens Road, Panmure, Auckland.
  • Operating hours:
    • Monday - Sunday, 7:30am to 9:30pm.

Parnell train station

  • Ticket & top-up machine at the train station:
    • Buy a card - No.
    • Top up - Yes.
    • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Parnell - Wyvern Dairy

  • Retailer:
      • Buy a card - Yes.
      • Buy a gold AT HOP card - Yes.
      • Top up - Yes.
      • Load a monthly pass - Yes.
  • Address: 120 Parnell Road, Parnell, Auckland.
  • Operating hours:
    • Monday to Saturday, 06:30am to 10pm.
    • Sunday, 07:30am to 09:30pm.

Penrose train station

      • Ticket & top-up machine at the train station:
        • Buy a card - No.
        • Top up - Yes.
        • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Penrose - Rockfield Superette

      • Retailer:
        • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
        • Top up - No.
        • Load a monthly pass - No.
      • Address: 81 Rockfield Road, Penrose, Auckland.
      • Operating hours:
        • Monday - Friday, 6:30am to 7pm.

Ponsonby Superette

      • Retailer:
        • Buy a card - Yes.
        • Buy a gold AT HOP card - Yes.
        • Top up - Yes.
        • Load a monthly pass - Yes.
      • Address: 292 Ponsonby Road, Ponsonby
      • Operating hours:
        • Monday to Friday, 7am to 9:30pm.
        • Saturday & Sunday, 8am to 9:30pm.
        • Christmas Day / New Year’s Day / Chinese New Year’s Day, 8am to 1pm.

Pt Chevalier - Chev Mini Mart

      • Retailer:
        • Buy a card - Yes.
        • Buy a gold AT HOP card - Yes.
        • Top up - Yes.
        • Load a monthly pass - Yes.
      • Address: 1214 Great North Rd, Pt Chevalier
      • Operating hours:
        • Monday to Friday, 7am to 8:30pm,
        • Saturday & Sunday, 8am to 8pm.

Remuera train station

      • Ticket & top-up machine at the train station:
        • Buy a card - No.
        • Top up - Yes.
        • Load a monthly pass - Yes.

Find out how to use a ticket & top up machine.

Remuera - Village Dairy

      • Retailer:
        • Buy a card - Yes.
        • Buy a gold AT HOP card - Yes.
        • Top up - Yes.
        • Load a monthly pass - Yes.
      • Address: 543 Remuera Road, Remuera
      • Operating hours:
        • Monday, Tuesday, 7am to 8pm.
        • Wednesday to Sunday, 7am to 10pm.

Royal Oak PAK’nSAVE

      • Retailer:
        • Buy a card - Yes.
        • Buy a gold AT HOP card - Yes.
        • Top up - Yes.
        • Load a monthly pass - Yes.
      • Address: 691 Manukau Road, Royal Oak.
      • Operating hours
        • Monday to Sunday, 8am to 10pm.

Sandringham - Open most hours dairy

      • Retailer:
        • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
        • Top up - No.
        • Load a monthly pass - No.
      • Address: 574 Sandringham Road, Sandringham, Auckland
      • Operating hours:
        • Monday - Sunday, 7am to 10pm.

Sandringham - TVS superette

      • Retailer:
        • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
        • Top up - No.
        • Load a monthly pass - No.
      • Address: 693 Sandringham Road, Sandringham, Auckland
      • Operating hours:
        • Monday - Sunday, 9am to 5pm.

St Heliers - Eden Foods

      • Retailer:
        • Buy a card - Yes.
        • Buy a gold AT HOP card - Yes.
        • Top up - Yes.
        • Load a monthly pass - Yes.
      • Address: 31 St Heliers Bay Road.
      • Operating hours:
        • Monday to Saturday, 7:30am to 7pm. 
        • Sunday, 8am to 6pm.

St Johns - St Johns dairy

      • Retailer:
        • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
        • Top up - No.
        • Load a monthly pass - No.
      • Address: 16 St Johns Road, Meadowbank, Auckland
      • Operating hours:
        • Monday - Friday, 7am to 9pm.
        • Saturday, 7:30am to 9pm.
        • Sunday, 8am to 8pm.

St Lukes - Ora

      • Retailer:
        • Buy a card - Yes.
        • Buy a gold AT HOP card - Yes.
        • Top up - Yes.
        • Load a monthly pass - Yes.
      • Address: Level 1 (K03), St Lukes Shopping Mall, St Lukes Road, St Lukes.
      • Operating hours:
        • Monday to Wednesday, 9am to 6pm.
        • Thursday to Friday, 9am to 9pm.
        • Saturday, 9am to 6pm,
        • Sunday, 10am to 5:30pm.

Waiheke Island - Fullers 360 Matiatia Ferry Terminal

      • Retailer:
        • Buy a card - Yes.
        • Buy a gold AT HOP card - Yes.
        • Top up - Yes.
        • Load a monthly pass - Yes.
      • Address: 1 Ocean View Road, Oneroa, Auckland 1081.
      • Operating hours:
        • Monday to Friday, 5:30am to 6pm
        • Saturday, 6:30am to 6pm
        • Sunday & Public Holiday: 7:15am to 6pm

Waiheke Island - Oneroa Four Square

      • Retailer:
        • Buy a card - Yes.
        • Buy a gold AT HOP card - Yes.
        • Top up - Yes.
        • Load a monthly pass - Yes.
      • Address: 151 Ocean View Road, Waiheke Island.
      • Operating hours:
        • Monday to Sunday, 7:30am to 8:30pm.

Waiheke Island - Ostend store

      • Retailer:
        • Buy a card - Yes, $20 for a card that has $10 HOP money pre-loaded.
        • Top up - No.
        • Load a monthly pass - No.
      • Address: Shop 1, 23 Belgium Street, Ostend, Waiheke Island
      • Operating hours:
        • Monday - Sunday, 7am to 8:30pm.

Waterview Superette

    • Retailer:
      • Buy a card - Yes.
      • Buy a gold AT HOP card - Yes.
      • Top up - Yes.
      • Load a monthly pass - Yes.
    • Address: 1481 Great North Road, Waterview.
    • Operating hours:
      • Monday to Friday, 6:30am to 8:30pm.
      • Saturday, 7am to 8:30pm.
      • Sunday, 7am to 8pm.

Terms of use of the AT HOP cards are available here.

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You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.

BEING SAFE ONLINE

The safest way to browse the internet if you suspect your browsing history is being monitored, is to use your browser’s private or incognito mode.

If you suspect your device has been compromised by spyware, then you should use consider using another device as some spyware may still be able to monitor icognito sessions.

To activate a private browsing session, follow the instructions below.

Safari

Open Safari > go to the File menu > select New Private Window

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Chrome

Open Chrome > go to the triple-dot menu (top right of your browser's window) > select New Incognito Window

Internet Explorer

Open IE > click the Tools button > select Safety > and then click InPrivate Browsing

Mozilla Firefox

Open Firefox > click the menu button ☰ > and then click New Private Window

You should see a message in the new window saying that you are now browsing privately.

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.

General

In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at https://d3f5l8ze0o4j2m.cloudfront.net (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:

Email:info@refuge.org.nz
Post:Privacy Officer
NCIWR
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website (www.womensrefuge.org.nz). If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit www.womensrefuge.org.nz safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger
CALL 111 IMMEDIATELY

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else
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