Auckland trains operate on a pre-pay system. The penalty fare is the penalty for not pre-purchasing a ticket or tagging on an AT HOP card before boarding the train.
- The penalty fare is $20 and applies regardless of the length of your journey.
Single train tickets can be purchased from ticket and top-up machines at all stations and from ticket offices.
When the ticket and top-up machine is not working
If your journey begins at Britomart, Newmarket, New Lynn, Papakura, Panmure or Manukau train stations, you will need to purchase a ticket or top up your AT HOP card from the ticket office, or another ticket and top-up machine, before you board the train.
If you are travelling from another station and there is no other working ticket and top-up machine record the time, date and location of the machine out of service and advise Auckland Transport on (09) 366 4467.
If you travel without a valid ticket because of a device malfunction, you may be issued with a permit to travel, so you can complete your journey.
Difference between penalty fare and AT HOP tag-off penalty fare
The train penalty fare is for failing to pre-purchase a valid train ticket, and the AT HOP penalty fare is for failing to tag on or off when using an AT HOP card.
Repeatedly failing to tag on and off and fraudulent behaviour will be monitored. It may result in your card being cancelled.
Contesting the penalty fare
If you have received a penalty fare and want to question it, please contact Auckland Transport or call us on (09) 366 4467.
Train services will not be held for individual passengers including those who are buying paper tickets from machines.
Travel on Transdev Auckland Ltd services is subject to Transdev conditions of carriage.
You may also be interested in:
- How to use the ticket and top-up machines
- Ticket agent locations
- Fare stages and zones
- How fares are calculated