If you're new to using trains, buses or ferries in Auckland, here are three easy steps to help with your first journey.
Plan your journey
Get an AT HOP card
Download the AT Mobile app
Use the Journey Planner tool to see how you can get from A to B.
Simply enter your starting point and end destination into the Journey Planner, then click 'Plan my journey', and it will show you the transport options for your trip, including walking time, departure and arrival times, and how much it will cost. You can search for a journey that leaves now, or for a selected time in the future.
It is important to know that we are no longer accepting cash payments for public transport fares. This means you will only be able to pay for your trip with an AT HOP card.
An AT HOP card is a reusable prepaid travel card to use on buses, trains, and ferries around Auckland.
Anyone can buy and use an AT HOP card. There are several concessions available including discounted fares for children, students, accessible and those over 65 years old. Find out more about AT HOP card concessions.
Buy an AT HOP card
You can buy an AT HOP card for $10 at a Customer Service Centre or at a retailer near you, it must be topped up at the time of purchase.
Alternatively, you can buy an AT HOP card online and have it posted to your New Zealand address.
Register your AT HOP card
We recommend that you register your AT HOP card before you travel. Once registered, you can conveniently top-up online, set an auto top-up, and recover your balance if you lose your card.
You need to top up your AT HOP card before you travel. You can add credit to your balance by:
- Registering your AT HOP card online and topping up using your MyAT account.*
- Topping-up in person at a station top up machine.
- You can also top-up over the counter at many of our AT HOP retail locations.
*Make sure you top up before 10pm the night before you wish to travel. In most cases, that top up will be ready for you to use the next day, otherwise it may take up to 72 hours.
Tag on and off buses, trains, and ferries using your AT HOP card
When you board a bus, train, or ferry, make sure you 'tag on' by holding your AT HOP card flat and still on the reader for a second. The reader will flash green if your 'tag on' is successful (or green and amber for cards that have a concession applied).
If you're using the bus, board and tag on using the reader at the front door. Some train stations and Downtown Ferry terminal have electronic gates, while others have tag on/tag off posts at the entrance and exit of the platforms, ferry terminals or pontoons.
When you've completed your journey, do the same as you exit the train station, bus, ferry terminal or pontoon, to tag off. You can tag off and exit a bus via the front or back door. The reader (or electronic gate) will flash green and display the fare amount paid for your trip as well as your remaining AT HOP balance. If you don't tag off you may be charged a default fare.
We recommend that you download the AT Mobile app to help you plan your journey before you go and track your bus, train or ferry in real time on the day of your travel.
Download AT Mobile on your iOS or Android mobile device:
Once you've downloaded the app, you can:
- Find the best route to your destination.
- Check live departures time for your bus stop or train station.
- Get notified when your bus is one stop away, or if it's time to get off your bus or train – handy for your first trip.
- Check how full your bus or train service is before it arrives
- View and manage your AT HOP card balance on the go
- Turn on notifications to be alerted of travel disruptions or changes to services. We need your permission to send notifications to you, so please remember to turn them on when opening the AT Mobile app for the first time.
To help make your first journey awesome, here are some of our top tips.
Travel tip 1: Arrive a few minutes early
Make sure you arrive at your stop or station a few minutes before the scheduled departure time. Some services, particularly buses, can run a few minutes ahead of schedule. Use the Live Departures in the AT Mobile app to check where your bus is in real time, so you know when you need to leave.
Travel tip 2: Set up auto top-up
After registering your AT HOP card, you can set up auto top-up. This means you can travel without worrying about having enough credit on your AT HOP card. You can even change how much you want to top-up your card by so you’re in control.
Travel tip 3: Check how much space is available on your bus or train
On the AT Mobile app and on some of our information screens at stations, you can see how full our buses and trains are before you board. This means you can decide which service to catch, based on how full it is.
Find out how much you might save with public transport
Try our Commuter Calculator to compare public transport and driving, and see how much you might save by taking the bus, train, or ferry for your regular commute.